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ProHealth Physicians of Federal Hill Primary Care has an immediate opening for a friendly, customer focused and detailed oriented Medical Receptionist to join our team. The approximate hours will be from ¬¬¬¬¬8 a.m. to 5 p.m. Monday – Friday.

Position Description:
Support the care team and its patients by greeting and checking in patients, scheduling appointments, answering telephone inquiries, collecting payments and maintaining demographic information. Routinely use the practice management system (PMS) and electronic health record (EHR) according to office policies and workflows.
Primary Responsibilities and Desired Behaviors:
• Demonstrate respect for patients and ProHealth staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality.
• Provide attention to patients in a manner that builds confidence, trust and loyalty.
• Schedule appointments and triage appointment requests for urgency according to approved protocols and consistent with ProHealth’s Appointment and Scheduling Guidelines. Consult a licensed clinician for clinical decision making whenever necessary.
• Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians.
• Greet patients and conduct check-in process:
– Collect or verify demographic information, including key demographic fields
– Load or update insurance information as needed
– Verify eligibility and flag appointment accordingly
– Scan insurance card(s)
– Collect co-payments and outstanding balances
– Post payments received in practice management system and provide system-generated receipts
– Acknowledge patients in PMS
• Monitor daily reminder call logs. Conduct outreach to patients requiring appointments (reschedule patients who cancel and call patients whose appointments were not successfully confirmed). Contact patients who “no show” for follow up appointments for chronic conditions or preventive care.
• Make outreach calls to patients to schedule required follow up or preventive care visits.
• Schedule follow up appointments with specialists, lab, radiology, etc. on behalf of patients.
• Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits.
• Close payment batch(es) at the end of each shift and assemble and balance batch(es) according to ProHealth cash control procedures.
• Maintain knowledge of current OSHA and CLIA regulations, and ProHealth policies.
• Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork.
• Perform other duties as assigned.

Requirements:

• High school completion or GED.
• Minimum of one year of receptionist experience, preferably in a health care setting.
• Basic computer knowledge and aptitude required; experience with an electronic health record is preferred.

Careers with ProHealth Physicians: PHP is Connecticut’s leading primary care physician organization. Our family of primary care doctors and specialists care for more than 360,000 people statewide. We are privileged to be trusted by our patients with their health and wellbeing. We’ve joined Optum, part of the UnitedHealth Group family of companies, and our mission is to improve the lives of all those we serve. We dedicate ourselves to outstanding care and excellent service. We support research and education that improves the health of our patients. We are open to new ideas, and we are committed to improving our skills and knowledge

To be considered for this position, applicants need to meet the qualifications listed in this posting.

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Reporting to Specialty Leadership, the Specialty Practice Manager is responsible for directing, supervising and coordinating the overall operations of the specialty practice. Partners with the providers and Specialty Leadership to establish practice goals: financial, quality and patient engagement. Monitors goals regularly to ensure practice is providing quality care, efficient, profitable, and an outstanding patient experience. Accountable for goals and objectives related to population health management. Works collaboratively with other Practice Managers in assigned area to function as one group practice. Manage and support process improvement initiatives.
Primary Responsibilities:
• Establishes work procedures and standards to improve efficiency and effectiveness in the office.
• Meets regularly (no less than monthly) with providers to review quality indicators/goals, patient engagement metrics, and financial results.
• Assists Specialty Leadership and providers to develop and implement long range plans.
• Develops and manages new and ongoing relationships with referring providers internal and external to ProHealth Physicians.
• Manages office operations to maximize patient access, patient satisfaction, and collection of payments.
• Coordinates staff and provider schedules to ensure proper coverage for quality patient care.
• Manages human resources – hiring, on-boarding, coaching and evaluating. Seeks to create a team environment.
• Conducts monthly staff meetings to review practice metrics
• Reconciles and investigates patient complaints.
• Manages, leads, and participates in process improvement initiatives, including collection of data, when needed.
• Ensures practice compliance with ProHealth policies, procedures and programs.
• Actively participates in practice, regional and organizational meetings.
• Performs all other related duties as assigned.

Qualifications
Bachelor’s degree in health care administration, business or related field preferred
3 to 5 years medical practice management experience required
Strong oral and written communication skills
Highly proficient in Microsoft Office
Experience with electronic health record, medical terminology, coding and billing
Knowledge of population health management desirable
Demonstrated business and analytical/financial skills
Knowledge of Lean/Six Sigma process improvement tools and techniques

Competencies

 Communication –Ability to communicate clearly and concisely with internal and external customers both verbally and in writing. Demonstrate negotiation/facilitation skills and sensitivity to others’ needs and concerns.
 Relationship Management – Ability to establish and maintain constructive interactions with individuals and groups.
 Leadership – Ability to inspire individuals, to create and maintain a shared vision, and successfully manage change. Foster teamwork. Model collaboration. Support innovation and creativity. Champion new initiatives.
 Professionalism – Ability to align personal and organizational conduct with ethical and professional standards that include responsibility to the patient; ability to provide a customer service focus.
 Results oriented – Focuses on achieving quality and financial outcomes in a responsive, timely manner.
 Decisive – Demonstrates good judgment in making decisions based on facts.
 Business Skills and Knowledge – Ability to apply business principles including financial management, human resource management, strategic planning, information management, and quality improvement. Systematic and logical approach to problem-solving and decision-making. Ability to collect and analyze data. Demonstrated project management skills.
 Process Improvement Skills – Supports continuous quality improvement opportunities.
 Self-Directed Problem Solver

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ProHealth Physicians has an opening for a Regional Director for our Eastern Region Pediatric Practices (South Windsor to Shoreline) reporting to the Vice President, Practice Operations. The Regional Director is accountable for the oversight of daily operations, policy and procedure development and implementation, and management of practice site staffing. In addition, the Regional Director is accountable for assisting an assigned group of ProHealth practices to meet the organization’s short-and long-term goals and objectives including population health management, revenue growth, profitability, quality, service excellence, patient satisfaction and employee engagement. Key accountabilities include providing leadership in the development and/or implementation of core operational, clinical and financial programs designed to enhance and improve the overall performance of the individual practice sites, as well as regional and organization-wide practice operations. The Regional Director manages Practice Managers and partners with the Regional Medical Director, practice site Medical Leadership, and other key stakeholders on strategic initiatives.

Primary Responsibilities:
o Provides broad strategic direction and administrative direction for policies, procedures, services and programs for assigned groups. Provides administrative oversight in areas such as quality, process improvement, customer service, human resources management, information systems, finance and general clinic operations.
o Works collaboratively with the Regional Medical Director and other Medical Leadership in assuring quality patient care is provided in an efficient and cost efficient manner while meeting all regulatory standards.
o Foster, develop and maintain strong positive relationships with providers. Assist in the onboarding of new providers.

• Actively participate in the development of organization-wide practice management strategies that will provide appropriate levels of practice operations standardization and meet the organization’s short- and long-term goals. Provide leadership and assistance in the implementation of those strategies.
• Demonstrate a continuous process improvement focus through the ongoing analysis of practice operations to determine potential areas for improvement, engaging all members of the care team as appropriate, and providing leadership and assistance in the implementation of improvements.
• Lead and supervise Practice Managers of assigned practices including recruitment, selection, performance evaluation and development. Work to build and create a cohesive management team in assigned region and practices. With Practice Managers, develop annual goals and objectives to track progress and results on a routine informal basis, with a formal annual performance appraisal meeting. Provide coaching and mentoring to ensure goals are met. Assist Practice Managers in the development and monitoring of practice site operating budgets as well as ensuring that performance goals and objectives are in place and being measured for all support staff.
• Facilitate the career development of Practice Managers to support the projected growth of the organization.
• Participate in financial analysis and strategic planning for the assigned market and practices.
• Foster effective collaboration between all ProHealth departments to ensure an integrated, service-oriented approach to providing services and supporting practices in reaching their goals.
• In conjunction with the Medical Leadership and Practice Managers, develop and maintain annual budgets. Monitor daily, weekly and monthly reports and prepare bi-weekly briefings with explanations of variances and action steps needed to achieve budget.
• Direct the creation of and/or prepare operational and financial reports and analyses to assess progress and trends; provide appropriate recommendations and/or conclusions.
• Review and communicate practice and group scorecards. Provide leadership in troubleshooting areas of deficiency and work with appropriate constituents to implement strategies/tactics for improvement, ensuring that goals and objectives of the market, providers, practices and organization are met.
• Actively engage in and manage the strategic assessment of marketplace needs and the competitive environment on an ongoing basis.
• Participate in the coordination and leadership of General Practice Manager Meetings and Practice Manager Leadership Committee.

Qualifications:
• BA degree in health or business administration or related field required
• MA degree strongly preferred
• Certified Medical Practice Executive (CMPE) or Certified Physician Practice Manager (CPPM) or Certified Medical Manager (CMM) desirable
• 7 or more years leadership experience in medical group practice
• Experience managing large Pediatric physician practices and/or multi-site Pediatric physician practices is preferred
• Experience with population health management in a medical practice setting desirable
• Knowledge of and experience with Lean/Six Sigma process improvement tools and techniques desirable
• Strong skills with Microsoft Office

Competencies
• Business Acumen
• Financial Management
• Strategic Planning
• Medical Practice Operations including CPT and ICD10 coding and electronic health record
• Analytical and Critical Thinking
• Patient/Customer Centric
• Innovative
• Creative Problem-Solving
• Change Management
• Leadership – leads by example
• Accountability
• Results Driven
• Relationship Management
• Influencer
• Conflict Management
• Motivating and Developing Others
• Clear and Open Communication, visible and accessible
• Strong Presentation Skills
• Collaborative

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ProHealth Physicians as an immediate opening for an Administrative Coordinator for Practice Operations/Practice Programs & Services provides administrative and clerical support to the departments in support of day to day operations and strategic objectives. The Administrative Assistant works collaboratively with all members of the Practice Operations and Practice Programs & Services teams and reports to the Vice President, Practice Operations.
Primary duties include:
– Organize and schedule team meetings, webinars and other team activities.
– Schedule and coordinate meetings on behalf of the VP Practice Operations and VP Practice Programs & Services.
– Gather data from financial and volume reports and format for presentation, distribution, etc.
– Coordinate General Practice Manager Meeting schedule, agendas, slide preparation and other meeting logistics.
– Field questions and inquiries from practice managers and assist in issue resolution.
– Maintain and update the ePractice Operations page.
– Address Client Tell issues, handle allocation of monthly invoice, etc.
– Maintain the emergency closing page on the ProHealth website.
– Perform all department activities related to wellness and new patient mailings, including working with informatics team and external vendors.
– Provide administrative support for other members of the Practice Operations and Practice Programs & Services leadership team.
– Provide administrative support for Practice Health and Safety Assessments as needed.
– Provide administrative support for Practice Manager Leadership Committee, including scheduling, agenda distribution, taking minutes and maintaining the PM Leadership page on eProHealth.
– Schedule and provide administrative support for the Practice Management Committee.
– Provide clerical support for the department including copying and creating binders, handouts and posters.
– Maintain file of current CLIA certificates; follow-up on expired, new and terminating certificates.
– Coordinate printing and mailings with vendor.
– As needed, oversee or execute administrative projects, track completion of various requirements by practices, follow-up on non-respondents, etc.
– Coordinate and attend Practice Operations, Safety Committee, and other meetings as needed.
– Perform other duties as assigned.

Qualifications:
This position requires a detail-oriented individual with an associate’s degree and 3-5 years of experience in an office setting. Experience in a healthcare organization is preferred. Strong customer service, organization and communication skills, and a team orientation are critical. Excellent Microsoft Word, Excel and PowerPoint skills are required.

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I. POSITION SUMMARY: The Claims SQL developer is primarily responsible for the development and maintenance of the ProHealth Payor Data Warehouse and its reporting requirements. This includes new content integration and feature/function enhancement. This individual also provides data analysis supporting report deliverables. Capture requirements and translate them into design documents that lead to the delivery of reports and dashboards.
II. PRINCIPAL RESPONSIBILITIES

• Adheres to and supports the mission, purpose, philosophy, objectives, policies and procedures of ProHealth Physicians.
• Responsible for the technical development and maintenance of the PHP Payor Data Warehouse. Includes working with business analysts to specify data needs and availability of source data and working with internal/external developers to implement design specifications.
• Conducts requirement reviews.
• Analyzes information and provides quality assurance review of data
• Maintain current level of proficiency for relational database management systems used by ProHealth Physicians, primarily Microsoft SQL Server, integration and data transformation tools used by ProHealth Physicians.
• Develop SSRS reports and dashboards.
• Maintains awareness of new and emerging technologies and the potential application on business engagements.
III. MINIMAL QUALIFICATIONS REQUIRED
Education: Bachelor’s degree in Management Information Science, Computer Sciences or similar technical major. MBA preferred.
Experience: 3 years of experience.
Skills & Abilities:
• Knowledge of the administration of the Microsoft SQL Server Platform.
• SQL coding / tuning
• SSIS
• Excellent organizational skills.
• Data Warehousing Automation Tool (i.e. Wherescape)
• Ability to manage multiple projects simultaneously.
• Ability to work with cross-functional project teams across multiple locations.
• Ability to work independently.
• Excellent analytical and problem solving skills.
• Support of relational database in a production environment with high transaction rates
• SQL coding / tuning

Knowledge: Exposure to claims data analysis and healthcare provider processes a significant plus. Solid knowledge and experience with relational database management, data warehousing and business intelligence. Detailed practical knowledge of proper database normalization and understanding of application development methodologies and knowledge of SSIS, SSAS, SSRS, MS SharePoint, and XML a definite plus.

Certification: None required.

IV. ADDITIONAL INFORMATION:
• Incumbent does not have direct accountability for staff supervision/management.
• Incumbent does not have budget accountability.
• Limited state-wide travel may be expected to perform this job.

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This position will be responsible for leading the overall learning and development function for ProHealth Physicians. In this newly created position, the incumbent will lead the effort to design and implement a comprehensive strategic workforce plan that will include various talent initiatives and programs.  The focus will be on culture change through the creation and execution of learning and development programs in support of the organization’s mission and goals.

Summary Responsibilities for the position include the following:

 

  • Work collaboratively with ProHealth leadership to create the organization’s learning and development strategy appropriate for achieving the organizational mission as well as the long and short term goals.
  • Partner with Human Resources, operational leadership—both clinical and non-clinical and support services including IT, finance, and legal to identify areas in need of training and education such as, leadership development, general performance improvement, or specific technical skills development.
  • Determine appropriate learning resources and delivery methods for the target audience—and perform cost-benefit of designing programs in-house or using external subject matter experts
  • Act as primary interface with all vendors
  • Partner with Optum/UHG talent management colleagues to utilize existing training and development programs and resources as appropriate and accessible
  • Oversee provider and employee engagement survey process
  • Support the HR team in continuous improvement of the on-boarding, employee orientation process
  • Design and implement a Succession Planning program to ensure availability of critical talent within the organization.

 

Experience/Qualifications

 

  • BA in related field required, Master’s Degree in Organizational Psychology or Organizational Development preferred
  • Seven (7) years’ experience as an HR Business Partner with a focus on organizational development, or leading an organizational development function
  • Experience in design and implementation of organization assessment tools (Certification in individual or team assessment tools a plus)
  • Experience in the most current education and training theories and methodologies including both conventional (i.e. classroom) and contemporary (i.e. electronic learning management)
  • Experience conducting leadership training
  • Demonstrated ability to influence and drive change throughout the organization
  • Proven results orientation
  • Ability to manage projects through resources that do not report directly to the position
  • Excellent interpersonal, communication and facilitation skills; ability to interact with people at all levels
  • Collaborator/Team Player
  • Prior Healthcare experience a plus
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ProHealth Physicians is looking for an experienced Medical Biller to join our Central Billing Office team.  Medical Biller is responsible for manually preparing Charge Batches before importing and/or manually entering charges for a select group of physicians.  Other responsibilities include verifying eligibility, updating policy information, posting collected copayments, etc.  This individual will be responsible for working specific reports to ensure all charges are entered correctly and timely.

 

Job Responsibilities:

 

  • Manually prepares Charge Batches before charge entry by reviewing Appointment Scheduling to determine if eligibility has been verified.
  • Attempts to obtain eligibility verification.
  • Obtains effective and termination dates for insurance policies and makes updates.
  • Manually enters charges within Allscripts PM for specific practice sites/physicians that are not utilizing EHR.
  • Imports charges and links the correct diagnosis codes from EHR into Allscripts PM for specific practice sites.
  • Utilizes EHR to review clinical documentation to determine if charges are correct and tasks the practice site if there is a question on the service or diagnosis code. If the practice site is not utilizing EHR, the Charge Entry Specialists is responsible for contacting the practice site (either telephonically or electronically via email) to question any service or diagnosis code.
  • Selects the correct insurance carrier for claim processing.
  • Bills Self-Pay patients if there is no insurance or an invalid insurance is listed on the patient’s account.
  • Attaches unassigned payments to the correct charge.
  • Bills all non-appointment charges correctly.
  • Runs and reviews the Encounter Tracking Report after a Charge Batch is completed.
  • Ensures all Charge Batches balance and all *Batches (Star Batches) equal zero at the end of each Charge Batch.
  • Manually prepares all Charge Batches for scanning (copying documentation, etc.) and places original paperwork in the appropriate practice site’s mailbox.
  • Elevates all issues from practice sites that may cause problems with charge entry (i.e. notes not signed properly, incorrect usage of CPT or diagnosis codes, etc.).

Preferred Skills/Competencies:

 

  • Must be detail oriented
  • Have the ability to problem solve and multi-task in a fast paced billing office.
  • Must have excellent verbal and written communication skills.
  • Must excellent keyboard/data entry skills.
  • Thorough knowledge of CPT/ICD codes and modifiers, EOBs, COBs, payer fee schedules as well as a strong understanding of the entire medical billing process.
  • Experience in the medical billing field is highly desired.

 

Education:

  • High School Diploma or GED
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This position plays a key role in the Recruitment Department with primary responsibilities related to:

  • Providing essential analytic and data management support for medical staff planning as well as the financial and due diligence evaluations of new medical practices targeted for acquisition and integration with ProHealth Physicians.
  • Coordinating with other operating areas of the company (Marketing, Practice Operations, Finance, Administration) to facilitate successful acquisition efforts
  • Organization/participation in recruitment presentations & events, practice acquisition business meeting

Position Responsibilities:

Practice Acquisition Activity

    1. Assist with the development and production of financial proformas and evaluation results for use in proposals to new and existing practices including peer to peer practice comparisons for use in practice analyses
    2. Review and analysis of medical practice financials, billing data and related information to support the acquisition of new practices and /or expansion of existing practices
    3. Maintain and update external databases used by recruitment for purposes of medical staff planning and the identification of community-based practices targeted for recruitment initiatives
    4. Assist with the organization and collection of practice related documentation, records and reports used in practice evaluation
    5. Maintain and update an internal database used to develop recruitment proformas including; Financial Ratios, RVU’s, Coding and Well Care Statistics;
    6. Support the coordination, development and implementation of recruitment events (information sessions, dinner meetings, medical student and other events) in order to identify, attract and secure new acquisition and/or recruitment targets
    7. Preparation and development of recruitment-related collateral materials for recruitment campaigns including recruitment/marketing brochures, website content, position postings, recruitment and promotional mailings
    8. Support Execution of “Letter of Intent”
    9. Practice Site Assessment & Asset Valuation Coordination
    10. Physician/ProHealth Management Interview Coordination
    11. Support Formalization of Physician Employment Agreement and Side letter
    12. Support Optum Due Diligence form preparation

Requirements:

  • Bachelor’s Degree in healthcare, business administration or finance
  • 2 years related experience
  • Excellent organization, communication and analytical skills
  • Advanced knowledge of MS Software applications including Excel and Powerpoint

Desired Knowledge, Skills and Abilities:

The ideal candidate will be comfortable with collaboration and team building, demonstrate strong planning and organizational skills, have excellent interpersonal and presentation skills and the ability to multi-task in a fast-paced environment in a self-directed manner.

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To design, develop, implement and support an efficient and effective network and distributed computing environment encompassing: voice, data, video, wireless, LAN’s/WAN’s, PC, and Server technologies, that ensures a high degree of customer satisfaction. This position is also responsible for network performance monitoring and problem resolution processes to maintain a highly available infrastructure.

 

KEY OUTCOMES & ACCOUNTABILITIES:

 

  • Design and Maintain Citrix Xenapp environment, including Citrix Provisioning Server, Citrix EdgeSight reporting and Citrix Netscaler/Access Gateway Appliances
  • Maintain a highly available Windows Server Environment to include MS Server 2008 and MS Server 2012, VMWare ESX, Group Policy and Active Directory
  • Provide daily health checks for Server and Citrix environments
  • Install and test new network equipment, servers and other hardware and software technologies as required.
  • Develop and monitor appropriate security procedures to safeguard systems from physical harm, unauthorized access by users, viruses and damage to data.
  • Establish and perform preventative maintenance schedules for network equipment, servers and other hardware and software technologies.
  • Provide project management leadership for medium to large scale projects. Monitor project progress, deliverables, quality assurance, and customer service. Report status and identify and resolve risks that impact project completion to the Infrastructure Director.
  • Preparation of charts and diagrams to document network operations.
  • Maintain inventories of network and computer equipment.
  • Provide good written and oral communication skills.
  • Perform related duties as may be appropriateQUALIFICATIONS & EXPERIENCE:
  • Associate’s or Bachelor’s degree in a related field or IT related degree and/or combination of directly related work experience commensurate to 8-10 years’ experience
  • MCSE Certification Preferred
  • Citrix Certification Preferred
  • Excellent relationship building (people) and customer service skills.
  • Excellent communication skills (both verbal and written).
  • Excellent organizational skills, ability to take technical direction and ability to prioritize tasks.
  • Demonstrated problem-solving skills.
  • Must possess a motivated and team player work ethic.
  • Must be able to demonstrate experience with the following technologies:
  • 2008-12 Active Directory and Group Policy
  • Windows Server 2008 and 20012
  • HP Blade Server Technology
  • MS Exchange 2013
  • Citrix XenApp 6.5
  • Citrix Provisioning Server
  • Citrix Netscaler/Access Gateway
  • VMWare 5.x
  • SAN Technologies
  • MS System Center
  • Cisco Routers and Switches

 

 

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Part-time opportunity for an experienced medical receptionist in our Glastonbury Physical Therapy Center. The position is Monday 7:00-3:30 PM Tuesday through Thursday, 7am to 12:00 PM and Friday 7:00 to 11:00 AM. The ideal candidate should possess excellent communication and computer skills along with experience working with Allscripts or other Electronic Health Records.

f you are interested in the position or would like additional information, please email Marianne Cronkhite at mcronkhite@prohealthmd.com.

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Office receptionist for a fast paced, multi-provider, pediatric office in Groton.  Three days (Monday, Wednesday, and Friday) per week.  No evenings or weekends.  Experience with Allscripts and EHR preferred.

 

Send resume to MEBlefeld@gmail.com.

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Reporting to the Regional Director, the Practice Manager is responsible for directing, supervising and coordinating the overall operations of the medical practice. Partners with the Regional Director and physician(s) to establish practice goals: financial, quality and patient satisfaction. Monitors goals regularly to ensure practice is profitable, efficient and providing quality care. Accountable for goals and objectives related to Population Health Management. Works collaboratively with other Practice Managers to function as one group practice. Manages process improvement activities.

 

Responsibilities:

  •  Establishes work procedures and standards
  • Manages office operations
  • Coordinates staff and provider schedules to ensure proper coverage
  • Manages human resources – hiring, on-boarding, coaching and evaluating. Seeks to create a team environment
  • Ensures practice compliance with ProHealth policies, procedures and programs.

 

Qualifications:

  • BA/BS degree in healthcare administration, business or related field required – 3 to 5 years medical practice management experience
  • Highly proficient in Microsoft Office
  • Experience with electronic health record, medical terminology, coding and billing
  • Demonstrated business and analytical/financial skills

 

Send resumes to humanresources@prohealthmd.com.

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Higganum Family Medical Group, located in Higganum, CT (5 minutes from Middletown) is seeking an experienced Full or Part-Time Medical Receptionist who can work independently and multi-task in a fast paced Family medical practice.  We are looking for a team player who is flexible with excellent time management skills and customer experience.  Duties include, but are not limited to: greeting and registering patients, scheduling appointments, scanning/sorting, high call volume (inbound/outbound), patient insurance verification.  Required: High School Degree. Experience with Electronic Health Records and electronic scheduling. (Allscripts experience a plus).

 

Send resume to jtower@prohealthmd.com.

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Pediatric Associates of New London, is seeking an experienced part-time Receptionist (35+ hours/week) who is highly skilled and can work independently and multitask in a fast paced Pediatric Practice. Duties include answering phones, administrative work, scanning and referrals. Weekdays, plus an occasional weekend day, and per diem opportunities. Candidate must possess excellent communication & customer service skills, be detail oriented and be a team player. Experience with Electronic Health Records & multi-line phone system preferred.

Please email resumes to bbozzuto@prohealthmd.com

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Pediatric Associates of New London, is seeking an experienced part-time Receptionist (32+ hours/week) who is highly skilled and can work independently and multitask in a fast paced Pediatric Practice. Hours are Tuesday through Friday, plus an occasional weekend day, and per diem opportunities. Candidate must possess excellent communication & customer service skills, be detail oriented and be a team player. Experience with Electronic Health Records & multi-line phone system preferred.

Please email resumes to bbozzuto@prohealthmd.com.

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We are looking for a medical receptionist, Monday – Friday, approximately 30 hours, (hours may vary), occasional weekends (11:30 am to 5:45 pm).  Duties include but not limited to answering phones, scheduling appointments, updating patient demographics and insurance.  Must  be able to multi-task.  Experience with Electronic Health Records and electronic scheduling is strongly preferred, Allscripts experience a plus.

 

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Trumbull Primary Care is looking for an experienced Medical Receptionist for 36 hours per week. Duties will include scheduling, patient check in and check out, answering phones, and other administrative duties. Candidates must be able to multi-task, be detail oriented, have excellent customer service skills and be able to work well in a team setting. Medical office experience and Allscripts Practice Management and Electronic Health Record system preferred.

Please send resumes to krotas@prohealthmd.com.

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ProHealth Physicians Imaging has an immediate Per diem opportunity for an experienced medical receptionist in our Imaging Centers. The candidate should be able to travel to our Glastonbury, Manchester, Middletown, Meriden and or West Hartford Imaging Centers. Hours may vary, daytime and evening hours. The ideal candidate should possess excellent communication and computer skills along with experience working with Allscripts or other Electronic Health Records.
Position Description:
Support the care team and its patients by greeting and checking in patients, scheduling appointments, answering telephone inquiries, collecting payments and maintaining demographic information. Routinely use the practice management system (PMS) and electronic health record (EHR) according to office policies and workflows.
Primary Responsibilities and Desired Behaviors:
• Demonstrate respect for patients and ProHealth staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality.
• Provide attention to patients in a manner that builds confidence, trust and loyalty.
• Schedule appointments and triage appointment requests for urgency according to approved protocols and consistent with ProHealth’s Appointment and Scheduling Guidelines. Consult a licensed clinician for clinical decision making whenever necessary.
• Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians.
• Greet patients and conduct check-in process:
– Collect or verify demographic information, including key demographic fields
– Load or update insurance information as needed
– Verify eligibility and flag appointment accordingly
– Scan insurance card(s)
– Collect co-payments and outstanding balances
– Post payments received in practice management system and provide system-generated receipts
– Acknowledge patients in PMS
• Monitor daily reminder call logs. Conduct outreach to patients requiring appointments (reschedule patients who cancel and call patients whose appointments were not successfully confirmed). Contact patients who “no show” for follow up appointments for chronic conditions or preventive care.
• Make outreach calls to patients to schedule required follow up or preventive care visits.
• Schedule follow up appointments with specialists, lab, radiology, etc. on behalf of patients.
• Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits.
• Close payment batch(es) at the end of each shift and assemble and balance batch(es) according to ProHealth cash control procedures.
• Maintain knowledge of current OSHA and CLIA regulations, and ProHealth policies.
• Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork.
• Perform other duties as assigned.

Requirements:

• High school completion or GED.
• Minimum of one year of receptionist experience, preferably in a health care setting.
• Basic computer knowledge and aptitude required; experience with an electronic health record is preferred.

Careers with ProHealth Physicians: PHP is Connecticut’s leading primary care physician organization. Our family of primary care doctors and specialists care for more than 360,000 people statewide. We are privileged to be trusted by our patients with their health and wellbeing. We’ve joined Optum, part of the UnitedHealth Group family of companies, and our mission is to improve the lives of all those we serve. We dedicate ourselves to outstanding care and excellent service. We support research and education that improves the health of our patients. We are open to new ideas, and we are committed to improving our skills and knowledge

To be considered for this position, applicants need to meet the qualifications listed in this posting.

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