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We are seeking 2 full-time temporary experienced Credentialing Specialists. The Credentialing Specialist will be responsible for the timely collection of credentialing and application information in provider files (paper and electronic).  Thoroughly reviewing all required documents to ensure compliance is necessary.   Requires at least 1 year previous medical staff credentialing experience.  Demonstrated knowledge of credentialing procedures, policies and terminology.  Associates degree preferred.  Strong proficiency in Microsoft Office Suite, analytical and problem solving skills required.  Excellent oral and written communication skills are also necessary.

 

Send resumes to: humanresources@prohealthmd.com.

 

 

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This position will be responsible for leading the overall learning and development function for ProHealth Physicians. In this newly created position, the incumbent will lead the effort to design and implement a comprehensive strategic workforce plan that will include various talent initiatives and programs.  The focus will be on culture change through the creation and execution of learning and development programs in support of the organization’s mission and goals.

Summary Responsibilities for the position include the following:

 

  • Work collaboratively with ProHealth leadership to create the organization’s learning and development strategy appropriate for achieving the organizational mission as well as the long and short term goals.
  • Partner with Human Resources, operational leadership—both clinical and non-clinical and support services including IT, finance, and legal to identify areas in need of training and education such as, leadership development, general performance improvement, or specific technical skills development.
  • Determine appropriate learning resources and delivery methods for the target audience—and perform cost-benefit of designing programs in-house or using external subject matter experts
  • Act as primary interface with all vendors
  • Partner with Optum/UHG talent management colleagues to utilize existing training and development programs and resources as appropriate and accessible
  • Oversee provider and employee engagement survey process
  • Support the HR team in continuous improvement of the on-boarding, employee orientation process
  • Design and implement a Succession Planning program to ensure availability of critical talent within the organization.

 

Experience/Qualifications

 

  • BA in related field required, Master’s Degree in Organizational Psychology or Organizational Development preferred
  • Seven (7) years’ experience as an HR Business Partner with a focus on organizational development, or leading an organizational development function
  • Experience in design and implementation of organization assessment tools (Certification in individual or team assessment tools a plus)
  • Experience in the most current education and training theories and methodologies including both conventional (i.e. classroom) and contemporary (i.e. electronic learning management)
  • Experience conducting leadership training
  • Demonstrated ability to influence and drive change throughout the organization
  • Proven results orientation
  • Ability to manage projects through resources that do not report directly to the position
  • Excellent interpersonal, communication and facilitation skills; ability to interact with people at all levels
  • Collaborator/Team Player
  • Prior Healthcare experience a plus
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Perform routine technical support tasks such as installing new hardware, re-imaging systems, replicating software images and installing software. Travel to remote offices for maintenance and installation of networking computer systems. Provide technical training to remote users.

Responsibilities:

  • Maintain and install printers.
  • Setup new computers including connecting keyboard, mouse and monitor to PC, checking for proper operation and installation of software.
  • Investigate and resolve computer software and hardware problems.
  • Test and document software and hardware to evaluate ease of use.
  • Provide software application support to end users via telephone or on-site.
  • Identify and inventory supplies needed to support daily activities and report to the Network Administrator.
  • Document and maintain network diagrams of remote sites.
  • Write and/or revise user training manuals and procedures.
  • Train users on software and hardware on-site or at remote locations.
  • Provide good written and oral communication skills.
  • Perform related duties as may be required.Key

Technologies:

ServicePro Help Desk ticketing/tracking system.

  • Windows 7
  • Mac IOS
  • Ghost Imaging Technology
  • MS System Center
  • Windows 2003, 2008 and 2012 Server
  • Active Directory
  • MS Office 2010
  • Citrix Xenapp 6.5
  • Dell Desktop/Laptops
  • HP and Savin Printers

Certifications: CompTIA A+

Send resume to humanresources@prohealthmd.com.

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The Front Office Associate is the initial point of contact and therefore the face of ProHealth Physicians serves a. This individual will handle the flow of every communication that passes through the front doors and main telephone line. As a member of the team, the Front Office Associate will provide administrative support across the organization. The individual will execute on all receptionist responsibilities and administrative support as requested.

Position is Monday – Friday from 7:45am to 5:00pm. Dependability and punctuality are critical for this role.

 

Essential Functions
Assist visitors by greeting, welcoming, quickly ascertaining their needs, directing and announcing them appropriately. Present a consistent, friendly, patient and courteous manner at all times.
Answer, screen and forward all incoming phone calls and provide whatever information is needed. Handles a variety of phone issues from locating a physician to complaints about service.
Daily accurate and timely oversight of scheduling the 1st and 2nd Floor Leadership Center rooms. Assist in preparation for onsite meetings as needed. Coordinate room reservations via Outlook for 16 meeting rooms for the company. This includes day & evening meeting set-up, greeting, and general organization.
Serve as the coordinate for catering needs across the Administrative Office.   This includes catering ordering, deliveries and all interactions with the caterers.
First point of contact for staff for facility maintenance or repairs.
Oversee the incoming and outgoing deliveries including mail/deliveries/faxes.   Ensure that the flow is smooth, constant, courteous and effective. Ensure that the entire reception area environment, from the desk to seating area is kept in a clean, professional, uncluttered manner.
Work with all colleagues to support the goals and values of Facilities Department, the Executive team and ProHealth.
Support all departments across the Administrative Office that requires Front Office assistance.
Look for opportunities to improve processes and procedures and take the initiative to make recommendations.
Coordinate organizational meetings for the company. Working with the Manager, Administrative Office, locating, confirming and contracting venues. Preparation for quarterly All-Provider Meetings (off-site in Farmington). Provide administrative support in preparation of lists, documentation, guest management preparations.
Responsible for company-wide distribution of the newsletter.
Other duties as assigned.
Direction of Others
None
Minimum Qualifications
 

Education:

 

High School Diploma, college degree preferred.

 

Experience:

 

5+ years’ administrative support and project work experience in a professional environment.

Licensure/Certification:  

None

Knowledge, Skills and Abilities:

 

·         Process oriented, accurate and quality focused with the ability to prioritize multiple tasks, work under pressure, proactively respond to and resolve issues, while keeping Manager, Administrative Office apprised of critical situations.

·         Ability to build strong working relationships at all levels internal and/or external to the organization.

·         Possess a drive to do whatever it takes to get the job done, bring a positive attitude to the job every day, and approach all problems with a creative and solutions-oriented mindset.

·         Excellent communication skills, both written and verbal.

·         Willingness to work as part of a team; strong work ethic and integrity.

·         Proficient with Microsoft Office Suite; focus on quality, attention to detail and accuracy

·         Enjoy multi-tasking

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The Leasing & Communications Coordinator under the direction of the Director of Real Estate & Facilities will coordinate many aspects of the leasing process including: review, analysis, editing of commercial medical real estate documents; interfacing with attorneys; drafting, organizing and preparing transactional documents for execution; communication with landlords, tenants, contractors and architects on meeting coordination. Deals with a variety of legal issues; provide support for the construction process including meeting and document coordination as well as support during construction as outlined by the Director.   This person will also work with CAM, SNDA, Estoppel, BOMA reviews and processing. The individual must be proficient in Excel platform, financial analysis, proformas, true-ups, review of invoices related to construction and interpretation of the financial history and future cost implications of potential lease and construction agreements.   Responsible for office duties such as copying, scanning, faxing and filing documents.

Essential Functions
Works with Director on negotiation process, including but not limited to quick turnaround of Letter of Intent (LOI) and other documents and attentiveness to communication and project status updates with landlord and tenants on behalf of the Department.
Converts rough draft documents with negotiated terms into appropriate drafts and proposals for legal review.
Organizes project/case files for all construction documents and contracts and when needed follows up with contractors on due-diligence work.
Drafts correspondences, proof-reads and edits variety of transactional documents for attorneys/director.
Supports Director in follow-up protocols related to building emergencies, hygienic studies and other unforeseen issues that are a part of real estate and construction work.
As part of the Real-Estate and Facilities team makes recommendations for organizational best practices.
Key communicator with clients on sensitive and confidential negotiation and financial issues.
Coordinates and manages appointments, conference calls and other communication for Director and internal and external stakeholders and consultants.
Act as critical liaison for Director to doctors, office staff, landlords and contractor of updates. Communicate clearly via phone, in person or via email on a myriad of topics related to the work and provides timely follow up to sensitive documents and issues.
Develops and fosters beneficial working relationships with key internal clients and external stakeholders
Other duties as assigned.
Preferred Skills/Knowledge/Abilities
·         Knowledge of commercial leasing, medical preferable but not required

·         Knowledge of contract process from conception to closure.

·         Must enjoy working in a fast-paced environment; have a propensity to organize all aspects of their work, possess a desire for attention to details, strong time and project management skills with the ability to juggle multiple priorities and the flexibility to shift priorities when requested and remain composed.

·         Creative and an exceptional writer/editor, able to create templates.

·         Strong communicator at all levels of the organization, recognizing the importance of and enjoy customer service with skills in managing crisis and be comfortable in following protocols and seeking collaborative solutions.

 

Minimum Qualifications
 

Education:

 

 

·         Bachelor’s degree

·         Real Estate Paralegal Certificate a plus

 

Experience:

 

·         5-10+ year’s experience in the areas described

·         Previous experience preparing and handling legal documents and contracts.

·         Strong working knowledge of medical office leasing and environment preferred.

·         Experience as a commercial real estate paralegal preferred but not required.

·         Experience with organizational; duties with an emphasis on coordinating and scheduling complex meetings and document prep for same

·         Highly proficient in Microsoft Office

 

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ProHealth Physicians is looking for an experienced Medical Biller to join our Central Billing Office team.  Medical Biller is responsible for manually preparing Charge Batches before importing and/or manually entering charges for a select group of physicians.  Other responsibilities include verifying eligibility, updating policy information, posting collected copayments, etc.  This individual will be responsible for working specific reports to ensure all charges are entered correctly and timely.

 

Job Responsibilities:

 

  • Manually prepares Charge Batches before charge entry by reviewing Appointment Scheduling to determine if eligibility has been verified.
  • Attempts to obtain eligibility verification.
  • Obtains effective and termination dates for insurance policies and makes updates.
  • Manually enters charges within Allscripts PM for specific practice sites/physicians that are not utilizing EHR.
  • Imports charges and links the correct diagnosis codes from EHR into Allscripts PM for specific practice sites.
  • Utilizes EHR to review clinical documentation to determine if charges are correct and tasks the practice site if there is a question on the service or diagnosis code. If the practice site is not utilizing EHR, the Charge Entry Specialists is responsible for contacting the practice site (either telephonically or electronically via email) to question any service or diagnosis code.
  • Selects the correct insurance carrier for claim processing.
  • Bills Self-Pay patients if there is no insurance or an invalid insurance is listed on the patient’s account.
  • Attaches unassigned payments to the correct charge.
  • Bills all non-appointment charges correctly.
  • Runs and reviews the Encounter Tracking Report after a Charge Batch is completed.
  • Ensures all Charge Batches balance and all *Batches (Star Batches) equal zero at the end of each Charge Batch.
  • Manually prepares all Charge Batches for scanning (copying documentation, etc.) and places original paperwork in the appropriate practice site’s mailbox.
  • Elevates all issues from practice sites that may cause problems with charge entry (i.e. notes not signed properly, incorrect usage of CPT or diagnosis codes, etc.).

Preferred Skills/Competencies:

 

  • Must be detail oriented
  • Have the ability to problem solve and multi-task in a fast paced billing office.
  • Must have excellent verbal and written communication skills.
  • Must excellent keyboard/data entry skills.
  • Thorough knowledge of CPT/ICD codes and modifiers, EOBs, COBs, payer fee schedules as well as a strong understanding of the entire medical billing process.
  • Experience in the medical billing field is highly desired.

 

Education:

  • High School Diploma or GED
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We are seeking a Process Improvement (PI) Coach to facilitate and support process improvement teams to improve operational processes critical to high quality, efficient, patient and family-centered care by leveraging Lean Six Sigma and change management methodologies. The Process Improvement Coach will serve as a process improvement resource for the organization, assisting in the development of standards, tools and training.  He/she will play a key role in sustaining and spreading the outcomes of process improvement projects. The PI Coach will report to the Director of Process Improvement and will work closely with clinical and operational leadership on strategic process improvement initiatives to improve clinical outcomes, increase efficiency and increase patient, provider and staff satisfaction.

 

Job Requirements:

BA degree required

3-5 years related experience with a minimum of 1 to 3 years process improvement experience with demonstrated results executing process improvement projects using traditional methodologies (Lean Six Sigma, Root Cause Analysis, and PDSA) required.

Prior experience in a healthcare environment particularly in an ambulatory, physician practice setting is strongly preferred.

Lean/Six Sigma Green Belt certification preferred

Strong interpersonal and facilitation skills

Strong quantitative skills

Exemplary written and verbal communication skills

Proven analytical and critical thinking abilities

 

(CONTINUOUS QUALITY IMPROVEMENT (QI)) – Responsible for supporting standard work relating to practice compliance in quality improvement activities including regular support of continuous quality improvement in the areas of clinical performance, advanced access and patient experience.  A PI representative will participate in QI discussions at monthly regional PM meetings and help lead the approved QI strategy consistent with ProHealth’s continuous quality improvement approved policies and procedures.

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The Process Improvement Leader will lead, facilitate and support cross-functional teams to improve and redesign operational processes critical to high quality, efficient, patient and family-centered care by leveraging Lean Six Sigma and Change Leadership methodologies. Additionally, the Process Improvement Leader will serve as a leading process improvement resource, assisting in the development of standards, tools and training for the organization.  He/she will play an advisory role in selecting, managing, and evaluating the process improvement program as well as sustaining and spreading the outcomes of key process improvement projects.

The PI Leader will report to the Director of Process Improvement and will work closely with clinical and operational leadership on strategic process improvement initiatives.

Candidates should have strong interpersonal and facilitation skills; strong written and verbal communication skills; proven analytical and critical thinking abilities; and demonstrated experience running process improvement projects.

Prior experience in a healthcare environment, particularly in an ambulatory, physician practice setting, is strongly desired. Previous consulting experience is also a plus.

Responsibilities:

  • Leads and manages quality, process and performance improvement projects using Lean or other process improvement methodologies to accomplish measurable organizational goals.
  • Leads cross-functional project teams through all phases of a process improvement lifecycle using LEAN and Six Sigma DMAIC processes to solve identified chronic organizational problems or Design for Six Sigma DMADV processes to design high quality processes.
  • Communicates regularly with executive sponsors, clinical and operational leaders, team members and other stakeholders about process improvement activities and progress toward goal achievement and obstacles to progress. Provides leadership with status reports, feedback, trend analysis and early warning indicators regarding projects.
  • Serves as change agent to instill a Lean, continuous improvement culture throughout the organization.
  • Working with operational leaders, assists in the spread or dissemination of process improvement project successes to other areas of organization.
  • Facilitates teams through problem solving techniques and root cause analyses to solve organizational problems.
  • Facilitates teams to reorganize workspaces for enhanced efficiency and effectiveness utilizing tools such as 6S.
  • Teaches and mentors others to develop a better understanding of Lean/continuous improvement tools and techniques; assists in the development of the organization’s training program.
  • Collects and analyzes process data, identifies opportunities, develops solutions, implements improvements and helps operational management ensure sustainability. Assists in the creation of metrics to monitor performance, operational improvements and financial benefit.
  • Assists in execution of the organizational process improvement strategy via the delivery of a pipeline of projects designed to ensure continued flow of savings and improvement.
  • Ensures that project management principles are applied on every project; develops project plans for each initiative; provides up-to-date status reports on all process improvement and redesign projects; helps to identify and resolve project issues; collaborates with other leaders to manage the resources for each project; and follows procedures for project closure.

Qualifications:

  • Minimum 5 years process improvement experience. Demonstrated experience executing process improvement projects using traditional methodologies (Lean, Six Sigma, Root Cause Analysis, PDSA) with evidence of results.
  • Experience in healthcare environment, particularly in an ambulatory, physician practice setting, is preferred.
  • Previous experience consulting experience is highly desirable.
  • Some supervisory experience preferred.
  • Bachelor’s degree required; MBA or Masters preferred.

License and/or Certification Required:

Lean certification, or certificate of completion, required. Six Sigma Black Belt certification preferred.

  • Skills:

 

  • Excellent oral and written presentation skills; ability to write and present for a variety of audiences.
  • High level of interpersonal skills needed to support dynamic work teams and communicate effectively with a wide variety of individuals, including patients/families, hospital administrative staff, clinicians, external contacts and vendors.
  • Full working knowledge of various software and spreadsheet applications used in process mapping, process design/redesign, and workflow management.
  • Experience using statistical software for process improvement to perform complex statistical analysis and presentation of business information and data, e.g., Minitab, Excel (macros and pivot tables).
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This position plays a key role in the Recruitment Department with primary responsibilities related to:

  • Providing essential analytic and data management support for medical staff planning as well as the financial and due diligence evaluations of new medical practices targeted for acquisition and integration with ProHealth Physicians.
  • Coordinating with other operating areas of the company (Marketing, Practice Operations, Finance, Administration) to facilitate successful acquisition efforts
  • Organization/participation in recruitment presentations & events, practice acquisition business meeting

Position Responsibilities:

Practice Acquisition Activity

    1. Assist with the development and production of financial proformas and evaluation results for use in proposals to new and existing practices including peer to peer practice comparisons for use in practice analyses
    2. Review and analysis of medical practice financials, billing data and related information to support the acquisition of new practices and /or expansion of existing practices
    3. Maintain and update external databases used by recruitment for purposes of medical staff planning and the identification of community-based practices targeted for recruitment initiatives
    4. Assist with the organization and collection of practice related documentation, records and reports used in practice evaluation
    5. Maintain and update an internal database used to develop recruitment proformas including; Financial Ratios, RVU’s, Coding and Well Care Statistics;
    6. Support the coordination, development and implementation of recruitment events (information sessions, dinner meetings, medical student and other events) in order to identify, attract and secure new acquisition and/or recruitment targets
    7. Preparation and development of recruitment-related collateral materials for recruitment campaigns including recruitment/marketing brochures, website content, position postings, recruitment and promotional mailings
    8. Support Execution of “Letter of Intent”
    9. Practice Site Assessment & Asset Valuation Coordination
    10. Physician/ProHealth Management Interview Coordination
    11. Support Formalization of Physician Employment Agreement and Side letter
    12. Support Optum Due Diligence form preparation

Requirements:

  • Bachelor’s Degree in healthcare, business administration or finance
  • 2 years related experience
  • Excellent organization, communication and analytical skills
  • Advanced knowledge of MS Software applications including Excel and Powerpoint

Desired Knowledge, Skills and Abilities:

The ideal candidate will be comfortable with collaboration and team building, demonstrate strong planning and organizational skills, have excellent interpersonal and presentation skills and the ability to multi-task in a fast-paced environment in a self-directed manner.

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To design, develop, implement and support an efficient and effective network and distributed computing environment encompassing: voice, data, video, wireless, LAN’s/WAN’s, PC, and Server technologies, that ensures a high degree of customer satisfaction. This position is also responsible for network performance monitoring and problem resolution processes to maintain a highly available infrastructure.

 

KEY OUTCOMES & ACCOUNTABILITIES:

 

  • Design and Maintain Citrix Xenapp environment, including Citrix Provisioning Server, Citrix EdgeSight reporting and Citrix Netscaler/Access Gateway Appliances
  • Maintain a highly available Windows Server Environment to include MS Server 2008 and MS Server 2012, VMWare ESX, Group Policy and Active Directory
  • Provide daily health checks for Server and Citrix environments
  • Install and test new network equipment, servers and other hardware and software technologies as required.
  • Develop and monitor appropriate security procedures to safeguard systems from physical harm, unauthorized access by users, viruses and damage to data.
  • Establish and perform preventative maintenance schedules for network equipment, servers and other hardware and software technologies.
  • Provide project management leadership for medium to large scale projects. Monitor project progress, deliverables, quality assurance, and customer service. Report status and identify and resolve risks that impact project completion to the Infrastructure Director.
  • Preparation of charts and diagrams to document network operations.
  • Maintain inventories of network and computer equipment.
  • Provide good written and oral communication skills.
  • Perform related duties as may be appropriateQUALIFICATIONS & EXPERIENCE:
  • Associate’s or Bachelor’s degree in a related field or IT related degree and/or combination of directly related work experience commensurate to 8-10 years’ experience
  • MCSE Certification Preferred
  • Citrix Certification Preferred
  • Excellent relationship building (people) and customer service skills.
  • Excellent communication skills (both verbal and written).
  • Excellent organizational skills, ability to take technical direction and ability to prioritize tasks.
  • Demonstrated problem-solving skills.
  • Must possess a motivated and team player work ethic.
  • Must be able to demonstrate experience with the following technologies:
  • 2008-12 Active Directory and Group Policy
  • Windows Server 2008 and 20012
  • HP Blade Server Technology
  • MS Exchange 2013
  • Citrix XenApp 6.5
  • Citrix Provisioning Server
  • Citrix Netscaler/Access Gateway
  • VMWare 5.x
  • SAN Technologies
  • MS System Center
  • Cisco Routers and Switches

 

 

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ProHealth Physicians is seeking full-time qualified candidates to join our Ancillary Billing Office located in Farmington, CT. The selected candidates must be detail oriented and have the ability to problem solve and multi-task in a fast paced billing environment.  Applicants must have excellent professional verbal and written communication skills as well as excellent keyboard skills.  Candidates must have a thorough knowledge of CPT/ICD-10 codes and modifiers, payer guidelines as well as a strong understanding of the entire medical billing process.  Previous medical billing/AR experience is required.

The selected Ancillary Medical Biller will perform billing related tasks including, but not limited to, insurance verification, updating of patient policy information, reviewing of patient information to ensure accuracy and completeness prior to charge entry for Extended Hours locations, Lab and/or Physical Therapy product lines within specific payer guidelines. This associate will work any product report deemed necessary by the Billing Manager.

Job Responsibilities:

  • Attempts to obtain eligibility verification.
  • Obtains effective and termination dates for insurance policies and makes updates.
  • Imports charges and links the correct diagnosis codes from EHR into Allscripts PM for specific Ancillary Products.
  • Utilizes EHR to review clinical documentation to determine if charges are correct and tasks the practice site if there is a question on the service or diagnosis code. If the practice site is not utilizing EHR, the Charge Entry Specialists is responsible for contacting the practice site (either telephonically or electronically via email) to question any service or diagnosis code.
  • Selects the correct insurance carrier for claim processing.
  • Bills Self-Pay patients if there is no insurance or an invalid insurance is listed on the patient’s account.
  • Elevates all issues from product line to appropriate supervisory level that may cause problems with charge entry (i.e. notes not signed properly, incorrect usage of CPT or diagnosis codes, etc.).

Preferred Skills/Competencies:

  • Must be detail oriented
  • Have the ability to problem solve and multi-task in a fast paced billing office.
  • Must have excellent verbal and written communication skills.
  • Must have excellent keyboard/data entry skills.
  • Thorough knowledge of CPT/ICD codes and modifiers, EOBs, COBs, payer fee schedules as well as a strong understanding of the entire medical billing process.
  • Experience in the medical billing field is highly desired.

Education:

  • High School Diploma or GED
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We are seeking a Community Marketing & Communications Specialist to join our team to drive new patient growth via community-level marketing, outreach, and events. Position will be a subject-matter expert in copy editing and writing for both practice-level and corporate communications. This is a full-time, salaried position serving all ProHealth Physicians primary care and specialty locations. In-state travel using personal vehicle and some evening and weekend hours are required.

Job responsibilities include: Creating and implementing community marketing strategies for physician practices and for some ProHealth programs and initiatives; managing multiple practice marketing budgets and tracking results to assess effectiveness of activities; copy writing and editing for internal and external corporate communications as well as print and digital marketing materials; coordinating and attending community events during business hours and on evenings and weekends, as needed.

Qualifications: BA degree in Marketing, Communications, or related field and 5+ years experience in marketing, copy writing, and event planning are required. Must have excellent written/verbal communication and project management skills. Prior work in the healthcare industry is a plus. The successful candidate will be creative and have the ability to work in a collaborative team environment. Some evening and weekend hours are required as well as in-state travel using personal vehicle. Advanced skills in Microsoft Word and Excel required; experience with Adobe Creative Suite programs a plus.

Submit resume, cover letter, and writing sample to humanresources@prohealthmd.com.

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ProHealth Physicians of Glastonbury has an immediate opening for a Medical Receptionist; full-time position with benefits.  Responsibilities include front desk check-in and check-out duties.  Must be able to multi-task, be detailed oriented, possess excellent customer skills and be able to work well in a team environment.  Experience with electronic medical records (Allscripts) is highly desired.

 

Please send resume to jgagnon@prohealthmd.com.

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Part time opportunity for an experienced medical receptionist in our Glastonbury Physical Therapy Center.  The position is Monday 7:00-3:30 PM Tuesday through Friday, 7am to 11:00 am.  The ideal candidate should possess excellent communication and computer skills along with experience working with Allscripts or other Electronic Health Records.

 

If you are interested in the position or would like additional information, please email Marianne Cronkhite at mcronkhite@prohealthmd.com.

 

#DNP

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Office receptionist for a fast paced, multi-provider, pediatric office in Groton.  Three days (Monday, Wednesday, and Friday) per week.  No evenings or weekends.  Experience with Allscripts and EHR preferred.

 

Send resume to MEBlefeld@gmail.com.

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Reporting to the Regional Director, the Practice Manager is responsible for directing, supervising and coordinating the overall operations of the medical practice. Partners with the Regional Director and physician(s) to establish practice goals: financial, quality and patient satisfaction. Monitors goals regularly to ensure practice is profitable, efficient and providing quality care. Accountable for goals and objectives related to Population Health Management. Works collaboratively with other Practice Managers to function as one group practice. Manages process improvement activities.

 

Responsibilities:

  •  Establishes work procedures and standards
  • Manages office operations
  • Coordinates staff and provider schedules to ensure proper coverage
  • Manages human resources – hiring, on-boarding, coaching and evaluating. Seeks to create a team environment
  • Ensures practice compliance with ProHealth policies, procedures and programs.

 

Qualifications:

  • BA/BS degree in healthcare administration, business or related field required – 3 to 5 years medical practice management experience
  • Highly proficient in Microsoft Office
  • Experience with electronic health record, medical terminology, coding and billing
  • Demonstrated business and analytical/financial skills

 

Send resumes to humanresources@prohealthmd.com.

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Higganum Family Medical Group, located in Higganum, CT (5 minutes from Middletown) is seeking an experienced Full or Part-Time Medical Receptionist who can work independently and multi-task in a fast paced Family medical practice.  We are looking for a team player who is flexible with excellent time management skills and customer experience.  Duties include, but are not limited to: greeting and registering patients, scheduling appointments, scanning/sorting, high call volume (inbound/outbound), patient insurance verification.  Required: High School Degree. Experience with Electronic Health Records and electronic scheduling. (Allscripts experience a plus).

 

Send resume to jtower@prohealthmd.com.

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Reporting to the Regional Director, the Practice Manager is responsible for directing, supervising and coordinating the overall operations of the medical practice. Partners with the Regional Director and physician(s) to establish practice goals: financial, quality and patient satisfaction. Monitors goals regularly to ensure practice is profitable, efficient and providing quality care. Accountable for goals and objectives related to population health management. Works collaboratively with other Practice Managers in assigned area to function as one group practice. Manage process improvement initiatives.

Primary Responsibilities:

  • Establishes work procedures and standards to improve efficiency and effectiveness in the office.
  • Assists Regional Director and physician(s) to develop and implement long range plans.
  • Manages office operations to maximize patient access, patient satisfaction, and collection of payments.
  • Coordinates staff and provider schedules to ensure proper coverage for quality patient care.
  • Manages human resources – hiring, on-boarding, coaching and evaluating. Seeks to create a team environment.
  • Reconciles and investigates patient complaints.
  • Manages, leads, and participates in process improvement initiatives.
  • Ensures practice compliance with ProHealth policies, procedures and programs.
  • Actively participates in practice, regional and organizational meetings.

Qualifications

BA/BS degree in health care administration, business or related field required

3 to 5 years medical practice management experience required

Strong oral and written communication skills

Highly proficient in Microsoft Office

Experience with electronic health record, medical terminology, coding and billing

Knowledge of population health management desirable

Demonstrated business and analytical/financial skills

Knowledge of Lean/Six Sigma process improvement tools and techniques

 

Competencies

Communication –Ability to communicate clearly and concisely with internal and external customers both verbally and in writing. Demonstrate negotiation/facilitation skills and sensitivity to others’ needs and concerns.

  • Relationship Management – Ability to establish and maintain constructive interactions with individuals and groups.
  • Leadership – Ability to inspire individuals, to create and maintain a shared vision, and successfully manage change. Foster teamwork. Model collaboration. Support innovation and creativity. Champion new initiatives.
  • Professionalism – Ability to align personal and organizational conduct with ethical and professional standards that include responsibility to the patient; ability to provide a customer service focus.
  • Results oriented – Focuses on achieving quality and financial outcomes in a responsive, timely manner.
  • Decisive – Demonstrates good judgment in making decisions based on facts.
  • Business Skills and Knowledge – Ability to apply business principles including financial management, human resource management, strategic planning, information management, and quality improvement. Systematic and logical approach to problem-solving and decision-making. Ability to collect and analyze data. Demonstrated project management skills.
  • Process Improvement Skills – Supports continuous quality improvement opportunities.
  • Self-Directed Problem Solver

 

Send resume to humanresources@prohealthmd.com.

 

#DNP

 

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ProHealth Physicians of Manchester has an immediate opening for a Medical Receptionist; full time position with benefits. Responsibilities include front desk check-in, check-out and scanning. Must be detailed oriented, possess excellent customer service skills and be able to work well in a team environment. Experience with electronic medical records (Allscripts) is highly desired.

Send resume to hjohnson@prohealthmd.com.

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Full-time and Part-time Medical Receptionist needed –Must be able to work independently and multitask in a fast paced family practice with 8 providers.  We are looking for  team players who are flexible with excellent time management skills and customer service. Main duties include but are not limited to greeting and registering patients, insurance verification and collection of patient financial responsibility with heavy phone volume. Must have experience with electronic medical records and electronic scheduling. Part Time Hours are – Tuesday, Wednesday, Thursday 4:00pm to 9:00pm and some Saturdays 9:00am to Noon. Full Time hours are 9:00pm to 5:30pm Monday thru Friday (Allscripts a plus). Previous job experience 1-2 years.

Send resume to mgordon@prohealthmd.com.

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Part-time opportunity for an experienced medical receptionist in our busy Middletown Physical Therapy Center.  The scheduled hours will be Monday, Tuesday, and Wednesday (3:30-7:30PM) in Middletown and Thursday (7am-7pm). There is opportunity to pick up additional hours at other sites when coverage is needed.  The ideal candidate should possess excellent communication and computer skills along with experience working with Allscripts or other Electronic Health Records.

 

If you are interested in the position or would like additional information, please email Marianne Cronkhite at mcronkhite@prohealthmd.com.

 

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We are looking for a medical receptionist, Monday – Friday, approximately 30 hours, (hours may vary), occasional weekends (11:30 am to 5:45 pm).  Duties include but not limited to answering phones, scheduling appointments, updating patient demographics and insurance.  Must  be able to multi-task.  Experience with Electronic Health Records and electronic scheduling is strongly preferred, Allscripts experience a plus.

 

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Part Time Opportunity for a Medical Receptionist who can work independently and multi-task in a fast paced Pediatric Practice.  Scheduled hours are Monday 830am – 7pm; Wednesday 830am – 530pm; Friday 830am – 530pm and one weekend per month in our Bloomfield location. We are looking for a motivated team player who is flexible with excellent time management skills and customer service experience. Main duties include all aspects of the front desk:   greeting and registering patient;  patient insurance verification and collection of patient financial responsibilities answering phones; scheduling appointments and scanning/sorting. Required: High School Degree. Experience with Electronic Health Records and electronic scheduling. (Allscripts experience a plus). Previous pediatric experience is helpful but not required.

 

Interested candidates are asked to submit their resume by email to:  scarrier@prohealthmd.com.

#DNP

 

 

No phone calls please.

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Sutay and Stewart Pediatrics is looking for a full time receptionist. Must be able to work in a fast paced, busy office, Must be able to multi-task and work well as part of a team. Experience with electronic medical records is a plus.

Please contact Lindsay at lcockerham@prohealthmd.com.

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Trumbull Primary Care is looking for an experienced part- time Medical Receptionist. Duties will include scheduling, patient check in and check out, answering phones, and other administrative duties. Candidates must be able to multi-task, be detail oriented, have excellent customer service skills and be able to work well in a team setting. Medical office experience and Allscripts Practice Management system preferred.

 

Please send resumes to practicemanagement@prohealthmd.com.

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Medical Receptionist opportunity: part-time position with varying shifts M-F 8:30-5pm or 10:30a-7pm, and weekends Sat/Sun 8:30-1pm.
We are a busy Primary Care Pediatric office in Wallingford that is seeking a friendly, motivated, and detail oriented individual for a part-time receptionist position. The ideal candidate should possess excellent time management skills, customer service experience, and the ability to multi-task and work independently. Experience with Electronic Health Records and electronic scheduling is highly desired (Allscripts experience a plus). Duties include: greeting patients, appointment scheduling, phone call management, updating patient demographics and insurance, collection of copayments. Individual must have good computer skills, be a team player and work well under pressure. Hourly rate commensurate with experience.

If you are interested in the position or would like additional information, please email cbarrett@prohealthmd.com.

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ProHealth Physicians has an opening for a Regional Director for our Western Region reporting to the Vice President, Practice Operations. The Regional Director is accountable for the oversight of daily operations, policy and procedure development and implementation, and management of practice site staffing. In addition, the Regional Director is accountable for assisting an assigned group of ProHealth practices to meet the organization’s short-and long-term goals and objectives including population health management, revenue growth, profitability, quality, service excellence, patient satisfaction and employee engagement. Key accountabilities include providing leadership in the development and/or implementation of core operational, clinical and financial programs designed to enhance and improve the overall performance of the individual practice sites, as well as regional and organization-wide practice operations.  The Regional Director manages Practice Managers and partners with the Regional Medical Director, practice site Medical Leadership, and other key stakeholders on strategic initiatives.

Primary Responsibilities:

    • Provides broad strategic direction and administrative direction for policies, procedures, services and programs for assigned groups. Provides administrative oversight in areas such as quality, process improvement, customer service, human resources management, information systems, finance and general clinic operations.
    • Works collaboratively with the Regional Medical Director and other Medical Leadership in assuring quality patient care is provided in an efficient and cost efficient manner while meeting all regulatory standards.
    • Foster, develop and maintain strong positive relationships with providers. Assist in the onboarding of new providers.
  • Actively participate in the development of organization-wide practice management strategies that will provide appropriate levels of practice operations standardization and meet the organization’s short- and long-term goals. Provide leadership and assistance in the implementation of those strategies.
  • Demonstrate a continuous process improvement focus through the ongoing analysis of practice operations to determine potential areas for improvement, engaging all members of the care team as appropriate, and providing leadership and assistance in the implementation of improvements.
  • Lead and supervise Practice Managers of assigned practices including recruitment, selection, performance evaluation and development. Work to build and create a cohesive management team in assigned region and practices. With Practice Managers, develop annual goals and objectives to track progress and results on a routine informal basis, with a formal annual performance appraisal meeting. Provide coaching and mentoring to ensure goals are met. Assist Practice Managers in the development and monitoring of practice site operating budgets as well as ensuring that performance goals and objectives are in place and being measured for all support staff.
  • Facilitate the career development of Practice Managers to support the projected growth of the organization.
  • Participate in financial analysis and strategic planning for the assigned market and practices.
  • Foster effective collaboration between all ProHealth departments to ensure an integrated, service-oriented approach to providing services and supporting practices in reaching their goals.
  • In conjunction with the Medical Leadership and Practice Managers, develop and maintain annual budgets. Monitor daily, weekly and monthly reports and prepare bi-weekly briefings with explanations of variances and action steps needed to achieve budget.
  • Direct the creation of and/or prepare operational and financial reports and analyses to assess progress and trends; provide appropriate recommendations and/or conclusions.
  • Review and communicate practice and group scorecards. Provide leadership in troubleshooting areas of deficiency and work with appropriate constituents to implement strategies/tactics for improvement, ensuring that goals and objectives of the market, providers, practices and organization are met.
  • Actively engage in and manage the strategic assessment of marketplace needs and the competitive environment on an ongoing basis.
  • Participate in the coordination and leadership of General Practice Manager Meetings and Practice Manager Leadership Committee.

 

 

Qualifications:

  • BA degree in health or business administration or related field required
  • MA degree strongly preferred
  • Certified Medical Practice Executive (CMPE) or Certified Physician Practice Manager (CPPM) or Certified Medical Manager (CMM) desirable
  • 7 or more years leadership experience in medical group practice
  • Experience managing large physician practices and/or multi-site physician practices is preferred
  • Experience with population health management in a medical practice setting desirable
  • Knowledge of and experience with Lean/Six Sigma process improvement tools and techniques desirable
  • Strong skills with Microsoft Office

Competencies

  • Business Acumen
  • Financial Management
  • Strategic Planning
  • Medical Practice Operations including CPT and ICD10 coding and electronic health record
  • Analytical and Critical Thinking
  • Patient/Customer Centric
  • Innovative
  • Creative Problem-Solving
  • Change Management
  • Leadership – leads by example
  • Accountability
  • Results Driven
  • Relationship Management
  • Influencer
  • Conflict Management
  • Motivating and Developing Others
  • Clear and Open Communication, visible and accessible
  • Strong Presentation Skills
  • Collaborative

 

 

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Full-time, part-time and per diem Medical Receptionist for busy Internal Medicine Practice. Only applicants with practical experience, with a pleasant demeanor will be considered.

Send resume to sstephenson@prohealthmd.com.

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