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ProHealth Physicians Bloomfield Internists has an immediate opening for a friendly, customer focused and detailed oriented Medical Receptionist to join our team. The approximate hours to be determined for 16 hours a week.

Position Description:
Support the care team and its patients by greeting and checking in patients, scheduling appointments, answering telephone inquiries, collecting payments and maintaining demographic information. Routinely use the practice management system (PMS) and electronic health record (EHR) according to office policies and workflows.

Primary Responsibilities and Desired Behaviors:
• Demonstrate respect for patients and ProHealth staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality.
• Provide attention to patients in a manner that builds confidence, trust and loyalty.
• Schedule appointments and triage appointment requests for urgency according to approved protocols and consistent with ProHealth’s Appointment and Scheduling Guidelines. Consult a licensed clinician for clinical decision making whenever necessary.
• Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians.
• Greet patients and conduct check-in process:
– Collect or verify demographic information, including key demographic fields
– Load or update insurance information as needed
– Verify eligibility and flag appointment accordingly
– Scan insurance card(s)
– Collect co-payments and outstanding balances
– Post payments received in practice management system and provide system-generated receipts
– Acknowledge patients in PMS
• Monitor daily reminder call logs. Conduct outreach to patients requiring appointments (reschedule patients who cancel and call patients whose appointments were not successfully confirmed). Contact patients who “no show” for follow up appointments for chronic conditions or preventive care.
• Make outreach calls to patients to schedule required follow up or preventive care visits.
• Schedule follow up appointments with specialists, lab, radiology, etc. on behalf of patients.
• Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits.
• Close payment batch(es) at the end of each shift and assemble and balance batch(es) according to ProHealth cash control procedures.
• Maintain knowledge of current OSHA and CLIA regulations, and ProHealth policies.
• Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork.
• Perform other duties as assigned.

Requirements:

• High school completion or GED.
• Minimum of one year of receptionist experience, preferably in a health care setting.
• Basic computer knowledge and aptitude required; experience with an electronic health record is preferred.

Careers with ProHealth Physicians: PHP is Connecticut’s leading primary care physician organization. Our family of primary care doctors and specialists care for more than 360,000 people statewide. We are privileged to be trusted by our patients with their health and wellbeing. We’ve joined Optum, part of the UnitedHealth Group family of companies, and our mission is to improve the lives of all those we serve. We dedicate ourselves to outstanding care and excellent service. We support research and education that improves the health of our patients. We are open to new ideas, and we are committed to improving our skills and knowledge

To be considered for this position, applicants need to meet the qualifications listed in this posting.

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An Accounts Receivable Representative supports ProHealth Physicians by researching and resolving unpaid and denied claims. In addition, the Accounts Receivable Representative serves as a liaison between the payer and the practice site. The selected A/R rep will perform A/R related tasks including, but not limited to, verifying eligibility, billing and ensure payer specific guidelines are met. This associate will also take the appropriate action for balances on patient accounts according to payer and ProHealth guidelines and policies. In addition, this individual must be able to verify eligibility and enter policy information and work any reports deemed necessary by the Billing Manager.

Skills and Responsibilities:

• Manually works all dates of service for primary, secondary, & tertiary claims greater than 90 days appearing in the Unpaid Claims Management folder within Office Manager by file limit first and by oldest.

• Manually posts adjustments to charges when appropriate. Contacts the appropriate site staff member on loss of revenue, credentialing issues and past filing write offs. Any single write off greater than $100 must be reviewed with the Accounts Receivable Supervisor prior to posting the adjustment.

• Identifies the issues regarding the unpaid/denied claim by reviewing the entire date of service, billing history, Voucher/Claim notes, payer guidelines & surveys, billing & coding information/ presentations, EHR records, etc.

• Corrects the issues related to the unpaid/denied claim using the most efficient process (online, fax, phone, mail).

• Attempts to resolve claim issues timely.* The Accounts Receivable Representative is responsible for contacting provider services to resolve any outstanding claim. On the third attempt,** the Accounts Receivable Representative must ask to speak the provider services supervisor if the claim is still not paid/outstanding or if a payment status is not provided. The Accounts Receivable Representative must also elevate the issue to the Accounts Receivable Supervisor for further action on the account. All notes related to each attempt must be detailed and include the course of action(s) and include the payer’s reference number. *Leaving a message on voice mail is not considered an attempt. The Accounts Receivable Representative must take further action when provider services does not return phone calls (i.e. speak to a supervisor to explain the issue, fax status requests to the payer, etc.). **If it is a Commercial plan that ProHealth does not participate with, then the Accounts Receivable Representative should make two attempts to resolve the issue. If there is no resolution after the second call, the balance should be transferred to Self-Pay with Statement Message Additional Info Needed.

• Emails the appropriate site staff member if additional information is required to resolve an unpaid/denied claim.

• Forwards Self-Pay credits equal to or greater than $100 to the Refund Department if unable to transfer the credit to another date of service and/or family member.

• Requests take backs on-line when appropriate.

To be considered for this position, applicants need to meet the qualifications listed in this posting.

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ProHealth Physicians as an immediate opening for an Administrative Coordinator for Practice Operations/Practice Programs & Services provides administrative and clerical support to the departments in support of day to day operations and strategic objectives. The Administrative Assistant works collaboratively with all members of the Practice Operations and Practice Programs & Services teams and reports to the Vice President, Practice Operations.
Primary duties include:
– Organize and schedule team meetings, webinars and other team activities.
– Schedule and coordinate meetings on behalf of the VP Practice Operations and VP Practice Programs & Services.
– Gather data from financial and volume reports and format for presentation, distribution, etc.
– Coordinate General Practice Manager Meeting schedule, agendas, slide preparation and other meeting logistics.
– Field questions and inquiries from practice managers and assist in issue resolution.
– Maintain and update the ePractice Operations page.
– Address Client Tell issues, handle allocation of monthly invoice, etc.
– Maintain the emergency closing page on the ProHealth website.
– Perform all department activities related to wellness and new patient mailings, including working with informatics team and external vendors.
– Provide administrative support for other members of the Practice Operations and Practice Programs & Services leadership team.
– Provide administrative support for Practice Health and Safety Assessments as needed.
– Provide administrative support for Practice Manager Leadership Committee, including scheduling, agenda distribution, taking minutes and maintaining the PM Leadership page on eProHealth.
– Schedule and provide administrative support for the Practice Management Committee.
– Provide clerical support for the department including copying and creating binders, handouts and posters.
– Maintain file of current CLIA certificates; follow-up on expired, new and terminating certificates.
– Coordinate printing and mailings with vendor.
– As needed, oversee or execute administrative projects, track completion of various requirements by practices, follow-up on non-respondents, etc.
– Coordinate and attend Practice Operations, Safety Committee, and other meetings as needed.
– Perform other duties as assigned.

Qualifications:
This position requires a detail-oriented individual with an associate’s degree and 3-5 years of experience in an office setting. Experience in a healthcare organization is preferred. Strong customer service, organization and communication skills, and a team orientation are critical. Excellent Microsoft Word, Excel and PowerPoint skills are required.

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ProHealth Ear, Nose & Throat and ProHealth Hearing & Balance with 7 locations and 18 providers seeks a dynamic Administrative Lead to join the management team. Reporting to the Practice Administrator, the Administrative Lead is responsible for supervising and coordinating the staffing and day-to day operations for our Farmington, Glastonbury and Manchester locations of the practice. The Administrative Lead works collaboratively with practice leadership and providers to ensure optimal operating efficiency, provider productivity and patient satisfaction.

Roles and Responsibilities:
• Works collaboratively with Practice Administrator
• Works in support of the business and clinical objectives of the Ear, Nose & Throat and Audiology practices
• Oversees front office and surgical scheduling staff in 3 locations
• Conducts or participates in regular scheduled staff communication activities: Daily huddle in Farmington, Bi-weekly front office meeting and Monthly MA meeting
• Staff Training: Conducts new hire and periodic ongoing training for front office staff and works with Senior MA to coordinate and manage new hire and ongoing training for medical assistants
• Staff Time Management: Constructs direct staff work schedule, etime management for direct staff and manages direct staff PTO requests
• Manages day to day coverage needs, including same day reassignment of staff when there are call outs: Participates with Administrator in new staff selection, hiring and on-boarding, participates in performance management activities with Administrator, staff who need improvement, staff to staff relationships that need improvement and upcoming – participation in staff reviews
• Workflow management: Works with providers and new patient coordinator to establish, reinforce, document and train staff in scheduling preferences, conducts provider template maintenance as necessary, oversight and improvement of front office processes (registration accuracy, eligibility processing, scanning accuracy, segregation of duties and roles) in conjunction with corporate changes and/or changes to ENT/Hearing & Balance, establishing constancy in process across locations, work with PI to assess needed changes, redesign and reinforcement of staff and provider tasking functions, redesign of front office functions and roles to address growth, provide feedback and ideas to improve phone answer response and call routing, participate in design of the expansion of new patient coordinator and surgical scheduling functions, understand and provide ongoing assessment of MA duties related to patient safety compliance and as needed work with Senior MA to address required changes
• Customer Service: Establishes excellent customer service and patient satisfaction through training and reinforcement of organization customer service training program.
• Oversight of critical processes: PCI compliance across locations, working with finance to improve deposit accuracy and timeliness, will take over banking for these ocations. Will be involved in the monitoring and compliance of patient safety measures.
• Coverage: Has provided front desk coverage when necessary in Farmington, Manchester and Glastonbury locations, attend GPMM for Administrator when needed and assist in the handling of patient complaints, billing questions

Qualifications:

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This position will be responsible for supporting strategic Risk Adjustment activities within the CDQI (Clinical Documentation and Quality Improvement) department at ProHealth Physicians. This position will complete Patient Quality Assessment Forms utilizing the OptumInsight tool called OPAF. Responsible for additional chart review programs including Inovalon’s SOAP (Subjective, Objective, Assessment and Plan) notes. This position will also include some basic analytic work around HCC (Hierarchical Condition Category) coding and support the Manager of Risk Adjustment in the development of standard reporting and analytics with actionable and specific findings.

PRINCIPAL RESPONSIBILITIES

• Complete all Patient forms for ProHealth Physicians as requested by the Manager of Risk Adjustment.
• Complete SOAP notes from Inovalon as requested.
• Identify, track and record payments received for various programs initiatives.
• Support monthly reporting and analysis of provider performance related to HCC coding.
• Assist in the production of a weekly dashboard report for all ProHealth risk adjustment and HCC coding activities, especially in relation to PAF and SOAP note submissions.
• Assist in data testing and analysis.
• Perform all other related duties as assigned.

MINIMAL QUALIFICATIONS REQUIRED
• Bachelor’s degree required. Coursework in the hard sciences; Mathematics, Engineering, Healthcare Administration or Statistics is a plus.
• Experience (classroom or work environment) performing data analytics, process documentation, and process improvement preferred. Knowledge of the healthcare industry a plus.
• Highly proficient in MS Excel.
• Beginner proficiency with MS Access.
• Intermediate experience with MS PowerPoint preferred.
• Strong communication skills, written and verbal.
• Excellent critical thinking and problem solving skills.
• Experience in handling and managing large data sets
• Ability to build strong relationships across a variety of stakeholders

ADDITIONAL INFORMATION:
• Incumbent does not have direct accountability for staff supervision/management.
• Limited state-wide travel may be expected to perform this job.

To be considered for this position, applicants need to meet the qualifications listed in this posting.

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SUMMARY
Support ProHealth Physicians practices by performing all work associated with referrals, pre-certifications and prior authorizations. This includes following required processes to communicate with health plans and coordinate care between primary care and specialist and other health care providers.

ACCOUNTABILITIES

1. Process referrals, pre-certifications, and prior authorizations.
2. Do all necessary documentation to meet the needs of providers, health plans, and patients.
3. Track referrals to assure all required timelines are met or exceeded.
4. Monitor referral, pre-certification, and prior authorization queues and follow up with providers and/or patients as necessary until the authorizations are completed.
5. Update the referral, pre-certification, or prior authorization in the electronic medical record and payer systems, and in other systems as required, including appropriately annotating and updating orders and requests.
6. Follow up with practices, providers, patients and/or specialists to ensure that referrals, pre-certifications, or prior authorizations are completed in a timely manner.
7. Ensure that specialist reports are received by the primary care provider and are scanned into the electronic medical record.
8. Communicate with patients, specialists, payers, and practice staff.
9. Maintain knowledge of payer requirements and ProHealth policies and workflows.
10. Collaborate with all members of the care team and payer teams to ensure referral, pre-certification, and prior authorization requirements and patient needs are met.
11. Serve as ProHealth’s subject matter expert in all matters related to referrals, pre-certifications, and prior authorizations.
12. Participate in workflow improvements and development to support changes in the business and/or addition of new payer requirements.
13. Perform other duties as assigned.

QUALIFICATIONS
High school completion or GED. Minimum of 3 years of experience in a related position with a health care provider or health plan. Computer proficiency required, experience with electronic medical records strongly preferred. Additional requirements include: strong customer service and problem solving skills, and ability to work independently and meet deadlines.

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The selected Customer Service Representative will answer inbound telephone calls from, but not limited to, patients, physician offices and insurance companies. In addition, this individual will make outbound telephone calls as needed for follow-up. Some other billing responsibilities include verifying eligibility, resubmitting claims to insurance companies, and establishing payment plans.

Job Responsibilities and Required Skills:
• Answers all incoming telephone inquiries from a variety of sources.
• Identifies the reason for the telephone inquiry and is able to respond to questions by reviewing the entire date of service, billing history, and Voucher/Claim notes.
• Corrects any issues related to the claim by verifying the claim was billed correctly, reviewing the EOB, verifying eligibility, etc.
• Moves patient and insurance money when required and determines the correct responsibility for balances left on accounts.
• Manually posts adjustments to charges when appropriate.
• Properly explains co-pays, co-insurance, deductibles, collection letters, statements, refunds, payment arrangements, and financial hardships.
• Identifies bad patient addresses by verifying each address and telephone number from each caller.
• Handles patient notes (Unbanks) received with payments accurately and timely.
• Returns inquiries from office staff within 2 hours with or without a resolution to the request
• Assigns unassigned payments after 30 days of receipt.
• Processes credit card payments thoroughly by collecting the required information and shreds information accordingly after posting payment. Forwards patient receipt, if requested. Maintains credit card packets that contain print screens and merchant receipts.
• Has the ability to communicate ProHealth’s collection process and policy per protocol and can identify when an account is in collection status.
• Has the ability to problem solve and use good judgment.
• Has the ability to multi-task and has good judgment in setting priorities.
• Completes all tasks timely and efficiently.
• Has the ability to be flexible and work extra shifts when required.
• Is detail-oriented.
• Has the ability to work independently & part of a team for certain projects/tasks.
• Have excellent keyboard skills.
• Demonstrates excellent written and verbal communication skills by treating patients with professionalism, respect and dignity.
• Has the ability to operate a 10-key calculator.

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The Desktop Administrator maintains and tests all desktop/laptop operating system images and desktop/laptop enterprise security. Other areas of responsibility are software/hardware upgrades, patch management, anti-virus management, application installs, maintaining and deployment of enterprise mobile device management system and provides day-to-day hands on support for the organization’s laptops, desktops, mobile devices and applications. This position interfaces directly with internal customers both onsite and remotely.

REPORTS TO:
Director of Infrastructure

KEY OUTCOMES & ACCOUNTABILITIES:

• Test new applications and hardware with Desktop/Laptop operating system images
• Maintain Desktop/Laptop operating system images
• Deploy security patches and antivirus/malware updates to Desktop/Laptops
• Maintain and deploy desktop/laptop applications
• Configure and maintain Desktop/Laptop security to include end point protection and hard drive encryption
• Maintain and deploy enterprise mobile device management system
• Preparation of charts and diagrams to document desktop environment and operations
• Provide good written and oral communication skills
• Perform related duties, such as on-call support, as may be appropriate
• Create and maintain end user documentation
• Provide good written and oral communication skills
• Must be customer service orientated
• Perform related duties as may be required

KEY TECHNOLOGY:

• ServicePro help desk ticketing/tracking system
• Windows 10
• Mac IOS
• Ghost Imaging Technology
• MS System Center
• Good Mobile Enterprise
• Invincea
• Wave
• Windows 2008 and 2012 Server
• Active Directory
• MS Office 2010
• Citrix Xenapp 6.5
• Dell Desktop/Laptops
• HP Desktop/Laptops
• HP and Savin Printers

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This position will be responsible for leading the overall learning and development function for ProHealth Physicians. In this newly created position, the incumbent will lead the effort to design and implement a comprehensive strategic workforce plan that will include various talent initiatives and programs.  The focus will be on culture change through the creation and execution of learning and development programs in support of the organization’s mission and goals.

Summary Responsibilities for the position include the following:

 

  • Work collaboratively with ProHealth leadership to create the organization’s learning and development strategy appropriate for achieving the organizational mission as well as the long and short term goals.
  • Partner with Human Resources, operational leadership—both clinical and non-clinical and support services including IT, finance, and legal to identify areas in need of training and education such as, leadership development, general performance improvement, or specific technical skills development.
  • Determine appropriate learning resources and delivery methods for the target audience—and perform cost-benefit of designing programs in-house or using external subject matter experts
  • Act as primary interface with all vendors
  • Partner with Optum/UHG talent management colleagues to utilize existing training and development programs and resources as appropriate and accessible
  • Oversee provider and employee engagement survey process
  • Support the HR team in continuous improvement of the on-boarding, employee orientation process
  • Design and implement a Succession Planning program to ensure availability of critical talent within the organization.

 

Experience/Qualifications

 

  • BA in related field required, Master’s Degree in Organizational Psychology or Organizational Development preferred
  • Seven (7) years’ experience as an HR Business Partner with a focus on organizational development, or leading an organizational development function
  • Experience in design and implementation of organization assessment tools (Certification in individual or team assessment tools a plus)
  • Experience in the most current education and training theories and methodologies including both conventional (i.e. classroom) and contemporary (i.e. electronic learning management)
  • Experience conducting leadership training
  • Demonstrated ability to influence and drive change throughout the organization
  • Proven results orientation
  • Ability to manage projects through resources that do not report directly to the position
  • Excellent interpersonal, communication and facilitation skills; ability to interact with people at all levels
  • Collaborator/Team Player
  • Prior Healthcare experience a plus
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Perform routine technical support tasks such as installing new hardware, re-imaging systems, replicating software images and installing software. Travel to remote offices for maintenance and installation of networking computer systems. Provide technical training to remote users.

Responsibilities:
• Maintain and install printers.
• Setup new computers including connecting keyboard, mouse and monitor to PC, checking for proper operation and installation of software.
• Investigate and resolve computer software and hardware problems.
• Test and document software and hardware to evaluate ease of use.
• Provide software application support to end users via telephone or on-site.
• Identify and inventory supplies needed to support daily activities and report to the Network Administrator.
• Document and maintain network diagrams of remote sites.
• Write and/or revise user training manuals and procedures.
• Train users on software and hardware on-site or at remote locations.
• Provide good written and oral communication skills.
• Perform related duties as may be required.Key

Technologies:

ServicePro Help Desk ticketing/tracking system.

• Windows 7
• Mac IOS
• Ghost Imaging Technology
• MS System Center
• Windows 2003, 2008 and 2012 Server
• Active Directory
• MS Office 2010
• Citrix Xenapp 6.5
• Dell Desktop/Laptops
• HP and Savin Printers

Certifications: CompTIA A+

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This position is responsible for supporting and growing our Ancillary Services (Clinical Laboratory, Diagnostic Imaging, Physical Therapy, Sleep Center, and Audiology). Provide internal and external marketing of services to providers. Act as the project lead for various strategic planning activities

Responsibilities:
– Work with Ancillary Directors to explore new services and expansion into new markets
– Coordinate and prepare sales and marketing reports, gathering data from a variety of sources and formatting for presentation
– Develop and maintain effective relationships with internal and external referring providers
– Establish and maintain periodic contact with key and lapsed referral sources to promote and sustain new patient flow to ancillary services
– Organize and schedule meetings to introduce services to providers
– Provide orientation and onboarding of our services to groups joining ProHealth and providers new to our service area.
– Support community events
– Assisting with operational processes and procedures where needed
– In collaboration with marketing team develop written communication materials

Requirements:
– BA/BS degree in related field required. MBA nice to have
– 5+ years’ experience marketing or sales with healthcare
– experience strongly preferred
– Advanced skills in MS Office Suite
– Excellent analytical skills
– Excellent written and verbal communication skills

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This position is responsible for supporting and growing the referral base of our Specialty Services (currently ENT, GI, Neurology, and Plastic Surgery). Provide internal and external marketing of services to providers. Act as the project lead for various strategic planning activities
Responsibilities:
– Work with Specialty Leadership to explore new services and expansion into new markets
– Coordinate and prepare sales and marketing reports, gathering data from a variety of sources and formatting for presentation
– Develop and maintain effective relationships with internal and external referring providers
– Establish and maintain periodic contact with key and lapsed referral sources to promote and sustain new patient flow to specialty services
– Organize and schedule meetings to introduce services to providers
– Manage referral reporting output, developing strategies to direct or redirect volume to a ProHealth Specialty provider(s).
– Provide orientation and onboarding of our services to groups joining ProHealth and providers new to our service area.
– Assist with operational processes and procedures where needed
– Collaborate with marketing team to develop written communication materials
– Organize, schedule, and support sales and marketing meetings with internal and external referral sources
– Coordinate and track strategic growth plans for the Specialty Division of PHP
– Accountable to specific volume goals
– Identify and assist in resolving Patient Satisfaction issues.
– Ensure all marketing materials are up to date and giveaways are stocked.
– Act as Relationship, Resource, and Consultant for all PHP practices in support of the Specialty Services.
– Support community events

Requirements:
– BA/BS degree in related field required.
– 5+ years’ experience marketing or sales with healthcare
– experience strongly preferred
– Advanced skills in MS Office Suite
– Excellent analytical skills
– Excellent written and verbal communication skills

Apply Today

To develop, design, implement, maintain and support communication networks within the organization. Ensure the integrity of a high availability network infrastructure that provides maximum performance for end users.

REPORTS TO:
Director of Infrastructure

KEY OUTCOMES & ACCOUNTABILITIES:

• Maximizes network performance by monitoring performance and troubleshooting network problems and outages.
• Secures the network by establishing and enforcing policies and monitoring access.
• Configuring and installation of various network devices and services (routers, switches, firewalls, load balancers, VPN, QoS).
• Perform wireless network surveys to determine wireless access point placement.
• Monitor network performance and ensure system availability and reliability.
• Monitor network resource utilization, trending and capacity planning.
• Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.
• Work with communication carriers for new services and outages.
• Preparation of charts and diagrams to document network operations.
• Maintain inventories of network equipment.
• Interface with management and end users regarding network issues as needed.
• Provide good written and oral communication skills.
• Perform related duties as may be appropriate

QUALIFICATIONS & EXPERIENCE:

• Associate’s or Bachelor’s degree in a related field or IT related degree and/or combination of directly related work experience commensurate to 8-10 years’ experience.
• Proven hands-on network engineering experience.
• CCNA or higher preferred.
• Deep understanding of network protocols (IPSEC, HSRP, BGP, OSPF, 802.11, QoS, VOIP).
• Solid understanding of the OSI or TCP/IP model.
• Hands on experience with monitoring, network diagnostic and network analytics tools.
• Understanding of fiber optics and copper infrastructure design and concepts.
• Excellent relationship building (people) and customer service skills.
• Excellent communication skills (both verbal and written).
• Excellent organizational skills, ability to take technical direction and ability to prioritize tasks.
• Demonstrated problem-solving skills.
• Must possess a motivated and team player work ethic.
• Must be able to demonstrate experience with the following technologies:
• Cisco ASA5520 Security Appliances/Firewalls
• Cisco Nexus 5672 Fiber Switches
• Cisco C3850 Series Switches
• Cisco C2960X Series Switches
• Cisco C2960S Series Switches
• Cisco ISR/4321 Routers
• Cisco C2921 Routers
• Cisco CT5508 Wireless Controllers
• Cisco CAP2802I Wireless Access Points
• Dell Brocade 6510 Fiber Switches

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ProHealth Physicians is looking for an experienced Medical Biller to join our Central Billing Office team.  Medical Biller is responsible for manually preparing Charge Batches before importing and/or manually entering charges for a select group of physicians.  Other responsibilities include verifying eligibility, updating policy information, posting collected copayments, etc.  This individual will be responsible for working specific reports to ensure all charges are entered correctly and timely.

 

Job Responsibilities:

 

  • Manually prepares Charge Batches before charge entry by reviewing Appointment Scheduling to determine if eligibility has been verified.
  • Attempts to obtain eligibility verification.
  • Obtains effective and termination dates for insurance policies and makes updates.
  • Manually enters charges within Allscripts PM for specific practice sites/physicians that are not utilizing EHR.
  • Imports charges and links the correct diagnosis codes from EHR into Allscripts PM for specific practice sites.
  • Utilizes EHR to review clinical documentation to determine if charges are correct and tasks the practice site if there is a question on the service or diagnosis code. If the practice site is not utilizing EHR, the Charge Entry Specialists is responsible for contacting the practice site (either telephonically or electronically via email) to question any service or diagnosis code.
  • Selects the correct insurance carrier for claim processing.
  • Bills Self-Pay patients if there is no insurance or an invalid insurance is listed on the patient’s account.
  • Attaches unassigned payments to the correct charge.
  • Bills all non-appointment charges correctly.
  • Runs and reviews the Encounter Tracking Report after a Charge Batch is completed.
  • Ensures all Charge Batches balance and all *Batches (Star Batches) equal zero at the end of each Charge Batch.
  • Manually prepares all Charge Batches for scanning (copying documentation, etc.) and places original paperwork in the appropriate practice site’s mailbox.
  • Elevates all issues from practice sites that may cause problems with charge entry (i.e. notes not signed properly, incorrect usage of CPT or diagnosis codes, etc.).

Preferred Skills/Competencies:

 

  • Must be detail oriented
  • Have the ability to problem solve and multi-task in a fast paced billing office.
  • Must have excellent verbal and written communication skills.
  • Must excellent keyboard/data entry skills.
  • Thorough knowledge of CPT/ICD codes and modifiers, EOBs, COBs, payer fee schedules as well as a strong understanding of the entire medical billing process.
  • Experience in the medical billing field is highly desired.

 

Education:

  • High School Diploma or GED
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ProHealth Ear, Nose & Throat and ProHealth Hearing & Balance has an immediate opening for a friendly, customer focused and detailed oriented Medical Receptionist to join our team. This is a 40 hour a week position and the work hours will be 8 hour shifts that may vary and will be scheduled during the office hours of 7:30 a.m. to 6:00 pm. This position will be based in Farmington but travel to other clinic offices for staff coverage is required from time to time.

Position Description:
Support the ENT and Audiology care team and its patients by greeting and checking in patients, scheduling appointments, answering telephone inquiries, collecting payments and maintaining demographic information. Routinely use the practice management system (PMS) and electronic health record (EHR) according to office policies and workflows.

Primary Responsibilities and Desired Behaviors:
• Demonstrate respect for patients and ProHealth staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality.
• Provide attention to patients in a manner that builds confidence, trust and loyalty.
• Schedule appointments and triage appointment requests for urgency according to approved protocols and consistent with ProHealth’s Appointment and Scheduling Guidelines. Consult a medical assistant or licensed clinician for clinical decision making whenever necessary.
• Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians.
• Greet patients and conduct check-in process:
– Collect or verify demographic information, including key demographic fields
– Load or update insurance information as needed
– Verify eligibility and flag appointment accordingly
– Scan insurance card(s)
– Collect co-payments, self pay payments and outstanding balances
– Post payments received in practice management system and provide system-generated receipts
– Acknowledge patients in PMS
• Monitor daily reminder call logs. Conduct outreach to patients requiring appointments (reschedule patients who cancel and call patients whose appointments were not successfully confirmed). Contact patients who “no show” for follow up appointments for chronic conditions or preventive care.
• Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits.
• Close payment batch(es) at the end of each shift and assemble and balance batch(es) according to ProHealth cash control procedures.
• Maintain knowledge of current OSHA and ProHealth policies.
• Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork.
• Perform other duties as assigned.

Requirements:

• High school completion or GED.
• Minimum of one year of receptionist experience, preferably in a health care setting.
• Basic computer knowledge and aptitude required; experience with an electronic health record is preferred.

Careers with ProHealth Physicians: PHP is Connecticut’s leading primary care physician organization. Our family of primary care doctors and specialists care for more than 360,000 people statewide. We are privileged to be trusted by our patients with their health and wellbeing. We’ve joined Optum, part of the UnitedHealth Group family of companies, and our mission is to improve the lives of all those we serve. We dedicate ourselves to outstanding care and excellent service. We support research and education that improves the health of our patients. We are open to new ideas, and we are committed to improving our skills and knowledge

To be considered for this position, applicants need to meet the qualifications listed in this posting.

Apply Today

Responsibilities:

Medical Education
• Coordinate clerkships, resident rotations, and shadowing experiences from various academic institutions including training, placements, IT forms, and computer distribution
• Manage contracts and relationships with academic institutions
• Manage internal and external communications and marketing including but not limited to SharePoint and ProHealth newsletter
• Coordinate Medical Education Committee meetings and maintain associated documents
• Manage Department financials by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; and initiating corrective actions
• Conduct education and outreach relating to Departmental policies and procedures for ProHealth Physicians (PHP) practice clinicians and staff
• Create, conduct and analyze an annual PHP clinician survey
• Create and maintain Department policies and procedures
• Develop and carry out strategic objectives and new programs, as needed

Connecticut Center for Primary Care
• Coordinate the planning of and manage all activities related to the organization’s annual fundraising event
• Coordinate additional fundraising efforts, as needed
• Manage the Primary Care Coalition and the associated monthly meetings
• Coordinate quarterly Board of Directors meetings
• Develop and maintain the Organization’s website
• Manage Organization financials by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; and initiating corrective actions
• Assist in recruiting, selecting, orienting, training, and coaching employees
• Enhance Organization productivity through project management
• Manage summer internship students including the development of the curriculum; collaboration with external partners; and coordination of internship activities and meetings
• Act as the Fiscal Administrator for the Connecticut Choosing Wisely Collaborative

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This position plays a key role in the Recruitment Department with primary responsibilities related to:

  • Providing essential analytic and data management support for medical staff planning as well as the financial and due diligence evaluations of new medical practices targeted for acquisition and integration with ProHealth Physicians.
  • Coordinating with other operating areas of the company (Marketing, Practice Operations, Finance, Administration) to facilitate successful acquisition efforts
  • Organization/participation in recruitment presentations & events, practice acquisition business meeting

Position Responsibilities:

Practice Acquisition Activity

    1. Assist with the development and production of financial proformas and evaluation results for use in proposals to new and existing practices including peer to peer practice comparisons for use in practice analyses
    2. Review and analysis of medical practice financials, billing data and related information to support the acquisition of new practices and /or expansion of existing practices
    3. Maintain and update external databases used by recruitment for purposes of medical staff planning and the identification of community-based practices targeted for recruitment initiatives
    4. Assist with the organization and collection of practice related documentation, records and reports used in practice evaluation
    5. Maintain and update an internal database used to develop recruitment proformas including; Financial Ratios, RVU’s, Coding and Well Care Statistics;
    6. Support the coordination, development and implementation of recruitment events (information sessions, dinner meetings, medical student and other events) in order to identify, attract and secure new acquisition and/or recruitment targets
    7. Preparation and development of recruitment-related collateral materials for recruitment campaigns including recruitment/marketing brochures, website content, position postings, recruitment and promotional mailings
    8. Support Execution of “Letter of Intent”
    9. Practice Site Assessment & Asset Valuation Coordination
    10. Physician/ProHealth Management Interview Coordination
    11. Support Formalization of Physician Employment Agreement and Side letter
    12. Support Optum Due Diligence form preparation

Requirements:

  • Bachelor’s Degree in healthcare, business administration or finance
  • 2 years related experience
  • Excellent organization, communication and analytical skills
  • Advanced knowledge of MS Software applications including Excel and Powerpoint

Desired Knowledge, Skills and Abilities:

The ideal candidate will be comfortable with collaboration and team building, demonstrate strong planning and organizational skills, have excellent interpersonal and presentation skills and the ability to multi-task in a fast-paced environment in a self-directed manner.

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Part-time opportunity for an experienced medical receptionist in our Glastonbury Physical Therapy Center. The position is Monday 7:00-3:30 PM Tuesday through Thursday, 7am to 12:00 PM and Friday 7:00 to 11:00 AM. The ideal candidate should possess excellent communication and computer skills along with experience working with Allscripts or other Electronic Health Records.

f you are interested in the position or would like additional information, please email Marianne Cronkhite at mcronkhite@prohealthmd.com.

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Office receptionist for a fast paced, multi-provider, pediatric office in Groton.  Three days (Monday, Wednesday, and Friday) per week.  No evenings or weekends.  Experience with Allscripts and EHR preferred.

 

Send resume to MEBlefeld@gmail.com.

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Reporting to the Regional Director, the Practice Manager is responsible for directing, supervising and coordinating the overall operations of the medical practice. Partners with the Regional Director and physician(s) to establish practice goals: financial, quality and patient satisfaction. Monitors goals regularly to ensure practice is profitable, efficient and providing quality care. Accountable for goals and objectives related to Population Health Management. Works collaboratively with other Practice Managers to function as one group practice. Manages process improvement activities.

 

Responsibilities:

  •  Establishes work procedures and standards
  • Manages office operations
  • Coordinates staff and provider schedules to ensure proper coverage
  • Manages human resources – hiring, on-boarding, coaching and evaluating. Seeks to create a team environment
  • Ensures practice compliance with ProHealth policies, procedures and programs.

 

Qualifications:

  • BA/BS degree in healthcare administration, business or related field required – 3 to 5 years medical practice management experience
  • Highly proficient in Microsoft Office
  • Experience with electronic health record, medical terminology, coding and billing
  • Demonstrated business and analytical/financial skills

 

Send resumes to humanresources@prohealthmd.com.

Apply Today

Higganum Family Medical Group, located in Higganum, CT (5 minutes from Middletown) is seeking an experienced Full or Part-Time Medical Receptionist who can work independently and multi-task in a fast paced Family medical practice.  We are looking for a team player who is flexible with excellent time management skills and customer experience.  Duties include, but are not limited to: greeting and registering patients, scheduling appointments, scanning/sorting, high call volume (inbound/outbound), patient insurance verification.  Required: High School Degree. Experience with Electronic Health Records and electronic scheduling. (Allscripts experience a plus).

 

Send resume to jtower@prohealthmd.com.

Apply Today

ProHealth Physicians/ Torrington Primary Care has an immediate opening for a friendly, customer focused and detailed oriented Medical Receptionist to join our team. The approximate hours will be from 8:30am – 5:00pm.
Position Description:
Support the care team and its patients by greeting and checking in patients, scheduling appointments, answering telephone inquiries, collecting payments and maintaining demographic information. Routinely use the practice management system (PMS) and electronic health record (EHR) according to office policies and workflows.

Primary Responsibilities and Desired Behaviors:
• Demonstrate respect for patients and ProHealth staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality.
• Provide attention to patients in a manner that builds confidence, trust and loyalty.
• Schedule appointments and triage appointment requests for urgency according to approved protocols and consistent with ProHealth’s Appointment and Scheduling Guidelines. Consult a licensed clinician for clinical decision making whenever necessary.
• Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians.
• Greet patients and conduct check-in process:
– Collect or verify demographic information, including key demographic fields
– Load or update insurance information as needed
– Verify eligibility and flag appointment accordingly
– Scan insurance card(s)
– Collect co-payments and outstanding balances
– Post payments received in practice management system and provide system-generated receipts
– Acknowledge patients in PMS
• Monitor daily reminder call logs. Conduct outreach to patients requiring appointments (reschedule patients who cancel and call patients whose appointments were not successfully confirmed). Contact patients who “no show” for follow up appointments for chronic conditions or preventive care.
• Make outreach calls to patients to schedule required follow up or preventive care visits.
• Schedule follow up appointments with specialists, lab, radiology, etc. on behalf of patients.
• Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits.
• Close payment batch(es) at the end of each shift and assemble and balance batch(es) according to ProHealth cash control procedures.
• Maintain knowledge of current OSHA and CLIA regulations, and ProHealth policies.
• Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork.
• Perform other duties as assigned.

Requirements:

• High school completion or GED.
• Minimum of one year of receptionist experience, preferably in a health care setting.
• Basic computer knowledge and aptitude required; experience with an electronic health record is preferred.

Careers with ProHealth Physicians: PHP is Connecticut’s leading primary care physician organization. Our family of primary care doctors and specialists care for more than 360,000 people statewide. We are privileged to be trusted by our patients with their health and wellbeing. We’ve joined Optum, part of the UnitedHealth Group family of companies, and our mission is to improve the lives of all those we serve. We dedicate ourselves to outstanding care and excellent service. We support research and education that improves the health of our patients. We are open to new ideas, and we are committed to improving our skills and knowledge

To be considered for this position, applicants need to meet the qualifications listed in this posting.

Apply Today

ProHealth Physicians of Marlborough Pediatrics has an immediate opening for a friendly, customer focused and detailed oriented Medical Receptionist to join our team. The approximate hours will be from 830-430 Mon,Tues,Thurs. With possible opportunity to increase hours in the summer.

Position Description:
Support the care team and its patients by greeting and checking in patients, scheduling appointments, answering telephone inquiries, collecting payments and maintaining demographic information. Routinely use the practice management system (PMS) and electronic health record (EHR) according to office policies and workflows.
Primary Responsibilities and Desired Behaviors:
• Demonstrate respect for patients and ProHealth staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality.
• Provide attention to patients in a manner that builds confidence, trust and loyalty.
• Schedule appointments and triage appointment requests for urgency according to approved protocols and consistent with ProHealth’s Appointment and Scheduling Guidelines. Consult a licensed clinician for clinical decision making whenever necessary.
• Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians.
• Greet patients and conduct check-in process:
– Collect or verify demographic information, including key demographic fields
– Load or update insurance information as needed
– Verify eligibility and flag appointment accordingly
– Scan insurance card(s)
– Collect co-payments and outstanding balances
– Post payments received in practice management system and provide system-generated receipts
– Acknowledge patients in PMS
• Monitor daily reminder call logs. Conduct outreach to patients requiring appointments (reschedule patients who cancel and call patients whose appointments were not successfully confirmed). Contact patients who “no show” for follow up appointments for chronic conditions or preventive care.
• Make outreach calls to patients to schedule required follow up or preventive care visits.
• Schedule follow up appointments with specialists, lab, radiology, etc. on behalf of patients.
• Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits.
• Close payment batch(es) at the end of each shift and assemble and balance batch(es) according to ProHealth cash control procedures.
• Maintain knowledge of current OSHA and CLIA regulations, and ProHealth policies.
• Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork.
• Perform other duties as assigned.

Requirements:

• High school completion or GED.
• Minimum of one year of receptionist experience, preferably in a health care setting.
• Basic computer knowledge and aptitude required; experience with an electronic health record is preferred.

Careers with ProHealth Physicians: PHP is Connecticut’s leading primary care physician organization. Our family of primary care doctors and specialists care for more than 360,000 people statewide. We are privileged to be trusted by our patients with their health and wellbeing. We’ve joined Optum, part of the UnitedHealth Group family of companies, and our mission is to improve the lives of all those we serve. We dedicate ourselves to outstanding care and excellent service. We support research and education that improves the health of our patients. We are open to new ideas, and we are committed to improving our skills and knowledge

To be considered for this position, applicants need to meet the qualifications listed in this posting.

Apply Today

Pediatric Associates of New London, is seeking an experienced part-time Receptionist (35+ hours/week) who is highly skilled and can work independently and multitask in a fast paced Pediatric Practice. Duties include answering phones, administrative work, scanning and referrals. Weekdays, plus an occasional weekend day, and per diem opportunities. Candidate must possess excellent communication & customer service skills, be detail oriented and be a team player. Experience with Electronic Health Records & multi-line phone system preferred.

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Pediatric Associates of New London, is seeking an experienced part-time Receptionist (32+ hours/week) who is highly skilled and can work independently and multitask in a fast paced Pediatric Practice. Hours are Tuesday through Friday, plus an occasional weekend day, and per diem opportunities. Candidate must possess excellent communication & customer service skills, be detail oriented and be a team player. Experience with Electronic Health Records & multi-line phone system preferred.

Apply Today

We are looking for a medical receptionist, Monday – Friday, approximately 30 hours, (hours may vary), occasional weekends (11:30 am to 5:45 pm).  Duties include but not limited to answering phones, scheduling appointments, updating patient demographics and insurance.  Must  be able to multi-task.  Experience with Electronic Health Records and electronic scheduling is strongly preferred, Allscripts experience a plus.

 

(more…)

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ProHealth Physicians (Sutay and Stewart Pediatrics) has an immediate opening a full-time medical receptionist who works well as part of a team, has the ability to multi task, and has excellent customer service skills. Experience working in a medical office is preferred and familiarity with Allscripts is a plus. To apply, please contact Lindsay at lcockerham@prohealthmd.com

Position Description:
Support the care team and its patients by greeting and checking in patients, scheduling appointments, answering telephone inquiries, collecting payments and maintaining demographic information. Routinely use the practice management system (PMS) and electronic health record (EHR) according to office policies and workflows.

Primary Responsibilities and Desired Behaviors:
• Demonstrate respect for patients and ProHealth staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality.
• Provide attention to patients in a manner that builds confidence, trust and loyalty.
• Schedule appointments and triage appointment requests for urgency according to approved protocols and consistent with ProHealth’s Appointment and Scheduling Guidelines. Consult a licensed clinician for clinical decision making whenever necessary.
• Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians.
• Greet patients and conduct check-in process:
– Collect or verify demographic information, including key demographic fields
– Load or update insurance information as needed
– Verify eligibility and flag appointment accordingly
– Scan insurance card(s)
– Collect co-payments and outstanding balances
– Post payments received in practice management system and provide system-generated receipts
– Acknowledge patients in PMS
• Monitor daily reminder call logs. Conduct outreach to patients requiring appointments (reschedule patients who cancel and call patients whose appointments were not successfully confirmed). Contact patients who “no show” for follow up appointments for chronic conditions or preventive care.
• Make outreach calls to patients to schedule required follow up or preventive care visits.
• Schedule follow up appointments with specialists, lab, radiology, etc. on behalf of patients.
• Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits.
• Close payment batch(es) at the end of each shift and assemble and balance batch(es) according to ProHealth cash control procedures.
• Maintain knowledge of current OSHA and CLIA regulations, and ProHealth policies.
• Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork.
• Perform other duties as assigned.

Requirements:

• High school completion or GED.
• Minimum of one year of receptionist experience, preferably in a health care setting.
• Basic computer knowledge and aptitude required; experience with an electronic health record is preferred.

Careers with ProHealth Physicians: PHP is Connecticut’s leading primary care physician organization. Our family of primary care doctors and specialists care for more than 360,000 people statewide. We are privileged to be trusted by our patients with their health and wellbeing. We’ve joined Optum, part of the UnitedHealth Group family of companies, and our mission is to improve the lives of all those we serve. We dedicate ourselves to outstanding care and excellent service. We support research and education that improves the health of our patients. We are open to new ideas, and we are committed to improving our skills and knowledge

To be considered for this position, applicants need to meet the qualifications listed in this posting.

Apply Today

Reporting to the Regional Director, the Practice Manager is responsible for directing, supervising and coordinating the overall operations of the medical practice. Partners with the Regional Director and physician(s) to establish practice goals: financial, quality and patient satisfaction. Monitors goals regularly to ensure practice is profitable, efficient and providing quality care. Accountable for goals and objectives related to Population Health Management. Works collaboratively with other Practice Managers to function as one group practice. Manages process improvement activities.

Responsibilities:
• Establishes work procedures and standards
• Manages office operations
• Coordinates staff and provider schedules to ensure proper coverage
• Manages human resources – hiring, on-boarding, coaching and evaluating. Seeks to create a team environment
• Ensures practice compliance with ProHealth policies, procedures and programs.

Qualifications:
• BA/BS degree in healthcare administration, business or related field required – 3 to 5 years medical practice management experience
• Highly proficient in Microsoft Office
• Experience with electronic health record, medical terminology, coding and billing
• Demonstrated business and analytical/financial skills

To be considered for this position, applicants need to meet the qualifications listed in this posting.

Apply Today

ProHealth Physicians Imaging has an immediate Per diem opportunity for an experienced medical receptionist in our Imaging Centers. The candidate should be able to travel to our Glastonbury, Manchester, Middletown, Meriden and or West Hartford Imaging Centers. Hours may vary, daytime and evening hours. The ideal candidate should possess excellent communication and computer skills along with experience working with Allscripts or other Electronic Health Records.
Position Description:
Support the care team and its patients by greeting and checking in patients, scheduling appointments, answering telephone inquiries, collecting payments and maintaining demographic information. Routinely use the practice management system (PMS) and electronic health record (EHR) according to office policies and workflows.
Primary Responsibilities and Desired Behaviors:
• Demonstrate respect for patients and ProHealth staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality.
• Provide attention to patients in a manner that builds confidence, trust and loyalty.
• Schedule appointments and triage appointment requests for urgency according to approved protocols and consistent with ProHealth’s Appointment and Scheduling Guidelines. Consult a licensed clinician for clinical decision making whenever necessary.
• Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians.
• Greet patients and conduct check-in process:
– Collect or verify demographic information, including key demographic fields
– Load or update insurance information as needed
– Verify eligibility and flag appointment accordingly
– Scan insurance card(s)
– Collect co-payments and outstanding balances
– Post payments received in practice management system and provide system-generated receipts
– Acknowledge patients in PMS
• Monitor daily reminder call logs. Conduct outreach to patients requiring appointments (reschedule patients who cancel and call patients whose appointments were not successfully confirmed). Contact patients who “no show” for follow up appointments for chronic conditions or preventive care.
• Make outreach calls to patients to schedule required follow up or preventive care visits.
• Schedule follow up appointments with specialists, lab, radiology, etc. on behalf of patients.
• Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits.
• Close payment batch(es) at the end of each shift and assemble and balance batch(es) according to ProHealth cash control procedures.
• Maintain knowledge of current OSHA and CLIA regulations, and ProHealth policies.
• Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork.
• Perform other duties as assigned.

Requirements:

• High school completion or GED.
• Minimum of one year of receptionist experience, preferably in a health care setting.
• Basic computer knowledge and aptitude required; experience with an electronic health record is preferred.

Careers with ProHealth Physicians: PHP is Connecticut’s leading primary care physician organization. Our family of primary care doctors and specialists care for more than 360,000 people statewide. We are privileged to be trusted by our patients with their health and wellbeing. We’ve joined Optum, part of the UnitedHealth Group family of companies, and our mission is to improve the lives of all those we serve. We dedicate ourselves to outstanding care and excellent service. We support research and education that improves the health of our patients. We are open to new ideas, and we are committed to improving our skills and knowledge

To be considered for this position, applicants need to meet the qualifications listed in this posting.

Apply Today

ProHealth Physicians of Wethersfield has an immediate opening for a friendly, customer focused and detailed oriented Medical Receptionist to join our team. Applicant would be required to work Monday, Wednesday, and Friday from 8am to 6pm. Candidate must also be available to work Tuesday and Thursdays as needed. Experience preferred.

Position Description:
Support the care team and its patients by greeting and checking in patients, scheduling appointments, answering telephone inquiries, collecting payments and maintaining demographic information. Routinely use the practice management system (PMS) and electronic health record (EHR) according to office policies and workflows.

Primary Responsibilities and Desired Behaviors:
• Demonstrate respect for patients and ProHealth staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality.
• Provide attention to patients in a manner that builds confidence, trust and loyalty.
• Schedule appointments and triage appointment requests for urgency according to approved protocols and consistent with ProHealth’s Appointment and Scheduling Guidelines. Consult a licensed clinician for clinical decision making whenever necessary.
• Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians.
• Greet patients and conduct check-in process:
– Collect or verify demographic information, including key demographic fields
– Load or update insurance information as needed
– Verify eligibility and flag appointment accordingly
– Scan insurance card(s)
– Collect co-payments and outstanding balances
– Post payments received in practice management system and provide system-generated receipts
– Acknowledge patients in PMS
• Monitor daily reminder call logs. Conduct outreach to patients requiring appointments (reschedule patients who cancel and call patients whose appointments were not successfully confirmed). Contact patients who “no show” for follow up appointments for chronic conditions or preventive care.
• Make outreach calls to patients to schedule required follow up or preventive care visits.
• Schedule follow up appointments with specialists, lab, radiology, etc. on behalf of patients.
• Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits.
• Close payment batch(es) at the end of each shift and assemble and balance batch(es) according to ProHealth cash control procedures.
• Maintain knowledge of current OSHA and CLIA regulations, and ProHealth policies.
• Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork.
• Perform other duties as assigned.

Requirements:

• High school completion or GED.
• Minimum of one year of receptionist experience, preferably in a health care setting.
• Basic computer knowledge and aptitude required; experience with an electronic health record is preferred.

Careers with ProHealth Physicians: PHP is Connecticut’s leading primary care physician organization. Our family of primary care doctors and specialists care for more than 360,000 people statewide. We are privileged to be trusted by our patients with their health and wellbeing. We’ve joined Optum, part of the UnitedHealth Group family of companies, and our mission is to improve the lives of all those we serve. We dedicate ourselves to outstanding care and excellent service. We support research and education that improves the health of our patients. We are open to new ideas, and we are committed to improving our skills and knowledge

To be considered for this position, applicants need to meet the qualifications listed in this posting.

Please email resumes to mcampbell@prohealthmd.com

Apply Today