Quality at Connecticut’s Premier Laboratory
The ProHealth Laboratory was founded in 1998, one year after ProHealth was formed. From the start, our lab has achieved and maintained status as a leading clinical laboratory. Over the years, we have earned repeat recognition for quality from the Clinical Laboratory Improvement Amendments (CLIA), COLA (premier clinical laboratory education, consultation, and accreditation organization), and state lab inspectors. Many factors contribute to our success—most importantly, teamwork and focus on continuous quality improvement.
In addition to high marks for quality, our state-of-the-art lab equipment and superb staff make us one of the most efficient outpatient labs in the country. Our equipment is among the best in any outpatient lab in the state for chemistry, blood cell, urine, and automated microbiology testing. ProHealth’s ongoing commitment to improve customer service has led to dramatically improved turnaround time from test sample collection to result availability.
The ProHealth Laboratory has been extremely fortunate to recruit and maintain lab workers who passionately support our focus on quality. The foundation of a great laboratory begins with the quality of its team. Our staff participates in regular meetings and training to ensure accurate planning, up-to-date communication, and vital follow-up. Continuous improvements within the laboratory through equipment upgrades and system redesign require regular retraining and retesting of our staff. Provider feedback is taken very seriously and all quality concerns prompt immediate investigation and remediation.