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Prepare for your visit

Good care starts with good information.





We have transitioned to a new Electronic Health Record (EHR) system, Epic. This includes a new patient portal called MyChart.

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Before your visit

Do you have an upcoming appointment? Before your visit, please review the question below. If you answer "yes" to any symptom, call your doctor's office and tell them. This will help us make your visit as safe as possible for you, our staff and our other patients. 

Have you had any of the following symptoms in the past 10 days? 

  • Fever of 100.4°F or more  (within 72 hours)
  • Chills 
  • Cough 
  • Shortness of breath 
  • Muscle aches 
  • Recent loss of taste and/or smell 
  • Nausea or vomiting 
  • Diarrhea 
  • Congestion 
  • Runny nose 
  • Headache 
  • Sore throat 

How to prepare for your upcoming visit


Patients who are actively involved in their health care do better. Being prepared for a doctor’s appointment is part of that. It’s a smart and easy way to help you get the right care at the right time. 

We look forward to seeing you.

What to bring

When you visit your doctor, have the following on hand:

  • Any completed paperwork
  • A list of any medications, vitamins and supplements that you take or have stopped taking; be sure to include the doses
  • Insurance card
  • Photo ID
  • Form of payment*

*Please be prepared to pay an unpaid balance or copay when visiting our offices.

Lab work

Please complete any lab work that may have been ordered prior to your appointment. Get your bloodwork started today at a ProHealth Location. Book your blood draw appointment online. You can also call your office and choose option #1. For a list of blood draw locations visit Walk-ins are welcome.

If your doctor orders tests, your care team will help you schedule them. They’ll also call you to go over results and schedule any follow-up appointments.

How we’re keeping you safe

We’ve worked hard to make our offices the safest places to seek care.

Screening patients and visitors
We’ll screen you for symptoms upon arrival. If you screen positive for any of these symptoms, you may be asked to wait in your car for further evaluation.

Masking is optional at our offices. If you are feeling unwell or answered yes to the screening questions above please wear a mask. Help us keep each other healthy. Together we can make this a safe place for our patients and care team.

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  • Most ProHealth offices are wheelchair-accessible and offer convenient parking. 

    Please let us know in advance if you don't understand English or if you need sign language assistance. We’ll make every effort to have an interpreter available.

  • If you need to renew your prescription, please call your pharmacy. Renewals take at least 24 hours. Your doctor will be contacted if approval is needed.

    If you haven’t seen your doctor within the last six months, your request may be denied. Call your doctor to schedule a follow-up visit if this happens.

  • Need medical attention after hours? Call your doctor’s office anytime. A nurse will answer your questions and help you get the care you need from your care team or direct you to your local urgent care center. 

    For life-threatening conditions, call 911 or go to the nearest emergency room (ER). 

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